RIDE OR DIE EQUESTRIAN SHOP
United States
Reviews (7)
Really frustrating customer service experience. App completely conflicts with our 2.0 theme (expanse). Reached out as advised on Whats App. it was an obtuse back and forth with long lags - they were constantly reminding me what time it was in Pakistan instead of fixing problem. Finally did get a fix two days later where every variant was showing the same photo in the same color - which obviously was not completed work. Another 20 hours went by. Finally just deleted it. There are plenty of competitors in this space and prompt customer service for an app that tends to create java errors is essential. Don't bother.
great and very quick thorough answers in chat when you ask.
Developer reply ·
Hello There, Thank you for your kind words regarding our recent chat. I’m glad to hear that you found the answers to be thorough and delivered quickly. Your feedback is greatly appreciated and motivates us to continue providing the best service possible. If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. All the Best, SEOAnt Support Team of Channelwill
We just added this app as we needed some more sophisticated control over our promos (like discount for just one regular priced item) and so far this has been functioning well. We reached out with a feature suggestion and it was implemented within 72 hours of us reaching out - that was very impressive. So far so good - only reason its not 5 stars is we're still early on. Will report back after a few months.
We've been with Growave now for over 4 months and the experience has been excellent. Very proactive and responsive customer service - very helpful to us in leveraging the platform to best suit our needs and to answer questions and remind us to perform key API updates, etc so as to not disturb our course of business. i'm truly impressed - my customers love the rewards program, reviews and the wishlist. I love the easy integration Klaviyo. It's definitely helped us retain loyal customers. So worth it. Thank you Growave team for everything you do.
Developer reply ·
Dear team at RIDE OR DIE EQUESTRIAN SHOP, We are incredibly grateful for your kind words, trust, and continued support. It is significant to us that your business only thrives, so we do our best to make sure you are satisfied with the service we provide. ✨ We are delighted to hear that you and your dear customers like our application and the functionality we offer. Your feedback is valuable to our entire team, thank you very much for staying with us! Saule, Growave Support team 💕
Very easy to set up and so quick. I've optimized all of my page images and reduced loading time. Using the free app and still getting lots of communication and information from StoreYa - no annoying upsells, just letting the quality of the product do the talking. Refreshing!
Very simple to use with good documentation. I kind of which there were more customization features for the codes but for this price I'm not complaining. We do alot with our barcode scanner (triggers products for our live sales as well as for inventory management and shipping checks) so this is super helpful without being TOO complicated. I look forward to a long and prosperous journey with this tool.
