Free Luma
United States
Reviews (3)
Support is always good. We have some issues with their google feed integration that will hopefully work out when they become a verified partner but the app works well and doesnt charge per email sent like Loox does so we're saving thousands of dollars by using Judge.me.
The support process is ridiculous. You're required to book a ticket just to speak to someone which sure whatever thats fine but the issue is you close out the ticket without any response from us on whether or not your suggestions fixed the issue at hand to which we have to go through your AI chat system and respond to multiple unnecessary prompts just to get passed it so we can speak to book a ticket and then we have to book a completely brand new ticket and re-type all the information that should already be available if you just didn't close the ticket out. The app itself is fine which is why I gave 3 stars.
Developer reply ·
We’re very sorry that our support process caused you frustration, and we truly appreciate you taking the time to share your feedback. We’ve already updated our workflow based on your experience and will continue improving it to make things easier for our users. In this case, our team closed the ticket after providing an answer in order to keep the queue clear and ensure every request is well managed. We understand how that created extra steps for you, and we’ll do better going forward. Thank you again for pointing this out and for your support of ABConvert.
I'm beyond frustrated with Loox. Their customer support does not read any of the messages sent to them and just says they'll forward it to tier 2. I have been trying for two weeks to get downloadable versions of my video reviews and I have not been able to do so. When I reply to their emails both support@loox.io and Success@loox.app both are bounced back and the support team does nothing to help me. So I have to continue booking support through the shopify app only to go in a viscous cycle. Its ridiculous with the amount of money they charge my brands for their review platform!
Developer reply ·
Hey, Rotem from the Loox team here. Thanks for sharing your experience. Our team reached out to you privately, and we're here to help get this sorted out.
