Dope Skin Co
Australia
Reviews (12)
Clay have gone above and beyond to help with our set up, appreciate their time and effort.
Clay have gone above and beyond to help with our set up. Really appreciate everything they've done.
Unfortunately their customer support is unable to understand some simple queries which wasted 2 days going around in circles talking to him. The customer support experience plus, their app having a few limitations we decided to mak a change to a new provider.
Developer reply ·
Hello Dope Skin Co, Thank you for your feedback. We are so sorry to hear about your experience and truly appreciate you sharing it with us. We understand how frustrating it must have been to feel that your questions were not clearly understood, and we sincerely apologize for the inconvenience caused. Providing clear and efficient support is very important to us, and we take your comments seriously. Following your feedback, we arranged for a manager to connect with you directly, and we’re glad that most of your concerns have since been addressed. We’ll continue working on improving our support experience to ensure better clarity and efficiency moving forward. We also want to thank you for your suggestion regarding the referral page. We value your input, and our development team is already investigating this feature. We’ll be sure to keep you updated once it becomes available. If you ever consider revisiting TrustWILL Loyalty, we would be more than happy to support you and ensure a smoother experience. In the meantime, please don’t hesitate to reach out if you need anything. Thank you for your understanding and trust! Best regards, TrustWILL Loyalty Team
So far I'm finding it hard to get in contact with their support team. Their app says 24/7 customer support. I find I can only get a response late in the evening, which makes the migration hard when unable to get a response from customer support.
We've set the app up as instructed. The Conversion data in Google Analytics is way off actual. We've contacted Google regarding the issue and they have basically said they cant help. Hopeless!
Wasn't able to get the app to work. Wasted all week with customer support, Support were trying to assist but they were just constantly confused and there was constant communication issues. After trying for a week, we've decided we've wasted enough time.. Time to use another app
The app was taking far too long to load for a long time, we contacted quite a few times to get the issue resolved. Thankfully Myron has now found the issue and has fixed whatever was causing the lag, so the quiz now loads within a normal timeframe.
Update: The app created duplicate issues in Google Console. The automated "SEO" is really anyones guess. There's no way to see what has been done. I'd prefer to have control over what action is being taken rather than fly blind
Would highly recommend! We had a few issues with another app formatting poorly with the sticky cart, so I contacted support. Ohad was quick to respond and went above and beyond to help resolve the issue.
Developer reply ·
Thank you so much for sharing this wonderful review! 🙏💐💐 It's our pleasure to help with any questions and requests! 🙌🙌
We purchased the app and I followed the steps to duplicate the theme etc. When we went to view the duplicated theme, we got a 404 error. I've emailed three times without any response. I'm hoping I'll get a response here, if so I'll amend the review accordingly if it works as described.
Great app, very helpful support staff if ever have a query, they're straight onto it, highly recommend.
Great app and support staff, we have asked about a million questions while getting it all setup correctly and their staff members have been very helpful throughout. We appreciate all the help they have offered :)
