OUTTATHETRUNK
United States
Reviews (3)
Donald was super helpful when I reached for help with the Pop Convert app. He was able to solve each issue I had and it took just a few minutes.
I'm glad other people had success with StoreYa, but I wasn't one of them. - It took about two weeks for support to help me complete connecting my StoreYa to my Google account as the step by step instructions they provided were not working. - The first 2 days using the app were okay, but after Day 2 the views that the app was generating were cut down by 50%-75% depending on the day and they never bounced back up to where they were when I started. - ZERO sales were generated. I know they recommend using the app for 90 days (3 months). That would be $360 in HOPES of then generating sales if you are only using the basic plan, the other plans would be even pricier. It honestly feels like the basic plan is just used to get people into the app so they can then begin pushing the other plans on to you. Example: There's a sliding scale on the page that says if you spend x amount you can expect y amount of sales. The pricier plans may work better but the basic plan certainly isn't worth $120. I'm pretty unsatisfied with the performance and I had reached out for a refund because of this but I never received a response.
Developer reply ·
Hi Tylor, I'm sorry to hear about your experience with our app. You canceled your account within the first couple of weeks, even before your first month ended. One cannot expect to see results in such a short period of time with a store that doesn't have much data. We need to collect enough data for optimization. As you mentioned in your review the other happy clients that wrote their reviews are with us for months if not years. I see that we replied to all of your emails within the same day. We also sent you an email and will be happy to hear back from you.
A bit misleading. I installed Printbest because on the App Store page it shows a much larger print area than most POD services offer, but then when you install it you see that the print area actually isn't any bigger than any other POD service. Thank you for your feedback on our Printbest app on the Shopify App Store. It is never our intention to mislead our clients into thinking they are getting something they are not going to receive. Would it be possible to get more information about where specifically you felt you were mislead so we may get our team to review and adjust this accordingly so that other potential Printbest users are clear on our offerings and limitations? Are there specific areas you are looking to print on that we are not currently offering? Please reach out to support@printbest.com with the additional information. Your feedback is valuable and will help us to make things better for our clients and potential clients like you. If we can be of further assistance, don't hesitate to reach out.
