Natural Life™ Australia

This app is incredible. The set up process is super, super quick - to which really surprised me, considering the amount of information on our site. I've been very happy with the responses that the chatbot provides my customers (I did spend a day or two correcting some responses) - however, aside from that it's been smooth sailing ever since. Regarding performance, it is a real game changer. With attention spans continually dwindling, it's super important to make sure we answer any questions and overcome any objections a potential consumer might have. Prior to Rep Console, we had to reply on the hope that consumers would do their own digging and find the information to their concerns/questions, and despite our best efforts to communicate this efficiently - this ultimately leaves all the work up to the consumer. In our opinion, this is a big no no, considering our (including myself in this) inability to stay focused on one task for more than 2 minutes. Having Rep Console means we are able to engage our consumer right away and ultimately overcome any potential barriers/hesitations at a much more efficient rate. Lastly, the customer support is incredible. It's really one of the most important aspects to any Shopify app that we use. They're super prompt & go the extra mile to correct any issue/answer any question. Couldn't ask for anything better. Cheers, Macsen

Going through the process of fixing up my SEO - as it's quote a complicated part of e-commerce, it's great to work with a customer service team who go the extra mile. They've been a great deal of help so far and I'm sure the results will come with it.

Updating my review: I seriously cannot recommend Instant Builder enough. I was able to design my whole website using their software from start to finish. This was from absolutely 0 previous programming/design experience in the past and it is all thanks to their amazing customer service. They are the best team I have ever dealt with, speedy replies and incredibly helpful/insightful. The sections offered go beyond what any other Shopify app offers. Seeing how important design is these days, it has allowed us to grow our business through creating Landing Pages, Product Pages, Ingredient pages, Our Story/Mission pages & many many more. It's allowed us to really build on our brand in a captivating manner. Last but not least (to which I think I already have mentioned), it's incredibly easy to navigate and edit. If anyone is tossing up between other Landing Page apps, don't waste your time. I cannot recommend Instant Builder enough, it is by far the best app around and you won't regret it! Original Review Best app I've used on Shopify. The design capabilities are limitless, Instant even provide you with templates that you can copy and paste your own text in. I've seen a big increase in AOV & CV after using Instant. The cherry on top of the cake is that the team is incredibly responsive (and patient with my non-stop questions). Can't recommend the app enough!

Great app, excellent customer support. Aya was quick to reply and provide code to implement certain features across our store. Very helpful and kind. Recommend highly!