BOTA Official
Estonia
Reviews (3)
Prediko has exceptional support! I just reached out for help, and Amar was knowledgeable and highly responsive.
Developer reply ·
Thank you for the shout-out and kind words, Team BOTA Official! Very happy to have you on board! We are proud of the fact that we provide the best support in the ecosystem! Please feel free to message us if you need help with inventory management or planning. Cheers🥂 Amar & Team Prediko
We've usually had good experiences with the Judge.me app. Easy to use, affordable, responsive customer service. However, they are currently having an issue - the Judge.me reviews are not properly syncing to Shop App reviews; only random reviews are synced - which has brought our Shop App review average to 2.5 stars. Reached out to Shopify & the app support team. Shopify can't do anything, and app support said they are having problems with this right now but have no ETA on a fix. This is damaging to the business's reputation and sales, to say the least. Unfortunately, it's one of the problems that should NEVER happen with a review app.
Developer reply ·
Thank you for your honest feedback. We're truly sorry for the impact this syncing issue has had on your business, we completely understand how critical reviews are to your reputation and sales. We have been working on a fix to make sure reviews will be synced properly to Shop App. We have reached out to you to make sure we're looking at the right listing and the right reviews. Hope to hear back soon! Thanks again for your past support and for bearing with us through this.
Great idea, but lacking in many fields. The "Alliance" plan clearly says: "Your customers can choose carbon-neutral shipping for $0.25 USD/order". This is not optional - even if your customer doesn't opt in for this, you will be charged the 0.25 USD extra. Pay attention, otherwise you will be charged much more than what you might have expected. If you want to go for the "Alliance" plan, you have to choose between displaying your contribution or asking the customer to choose carbon-neutral shipping - you can't have both. The option is also only presented on the product page, not in the checkout. EDIT: After changing my plan to Pioneer and having it set at 0.08 USD per order, I still get charged 0.33 USD per order. This is a hidden fee that we didn't agree to.
Developer reply ·
Thanks for installing Planet and taking the time to review the app. Planet users are never charged a flat fee of $0.25 USD per order. That is 100% optional. Also, Alliance users can indeed have both messages displayed to customers – one that says all orders are carbon neutral, and another that enables customers to add $0.25 USD to fund additional carbon removal. We'd love to help you get set up with the app, so please reach out at planet -at- shopify dot com and we can get things configured exactly how you want.
