Shopify Planet

Super easy to install and use and great real time updates

While the concept of this app is noble, lately my shop has been receiving an influx of fraudulent 50 cent transactions using the Planet app item as the sole item purchased. Luckily we delay capture on the charges and are able to cancel these orders using a Flow automation. But it creates a lot of clutter in the order list. I would love to see the developer team restrict this item from being purchased as the sole item in the shopping cart. Ideally it should only be available with other shippable physical items in the cart. I'm really sorry to hear about the fraudulent transactions. Unfortunately, your suggestion to restrict this item from being purchased isn't something we can do. I'm glad to hear that at least your Flow automation is helping. I'd also recommend reviewing Shopify's built-in fraud filters and bot protection settings, which could help here. — Planet App Team

Echt waardeloos de badge die ik op mijn product page plaats verdwijnt constant na een dag. Heb het nu al een paar dagen handmatig hersteld maar als ik dan dag later weer kijk is het weg. Geen support niks... Thank you for your feedback! We reached out to you directly after seeing your review and identified a bug in our app that was causing the badge to disappear. This has been fixed and we've improved our monitoring to prevent it from happening again. Please don't hesitate to contact us if you need anything. — Planet App Team

Worked great. Then bots kept ordering the carbon offset. We even changed our code so orders couldn't be made under $5. Shopify's solution was to get a bot protection app. The other carbon offset app we had didn't need this, so we will be going back to that app. Thanks for sharing your feedback. We’re sorry to hear about the trouble with bot orders and understand your decision. We appreciate you giving Planet a try.

Your “more info” button doesn’t work on the Empire Shopify Theme. Please advise Thanks for letting us know about this issue! Since the Empire theme is built by a third-party developer, we aren’t able to resolve this ourselves. We recommend reaching out to the theme developer for assistance. If they need any input from our side, or if you have any other questions, you can contact us at planet@shopify.com. Thanks for being a Planet user!

Very disappointing and confusing experience. Lack of transparency in pricing – The app charges based on estimated emissions, but the logic is completely unclear. When tracking information is not available (which is always the case at checkout), they multiply the emissions estimate by 3. Whether it's the merchant or the customer paying, almost every order gets overcharged. On top of that, I have no idea where the money is actually going – there’s no clear breakdown or follow-up to show how carbon removal is being funded. Unfair in both billing modes – In “Community” mode, customers are charged right when they place the order — but there's never a tracking number at that point, so they are always paying 3x the estimated emissions. In the “Merchant” mode, it’s the same problem: as a seller, we can't generate a tracking number at the moment of purchase, yet we get billed for the 3x inflated estimate too. This app needs to be far more transparent and fair in how it calculates and communicates charges. Until then, I can't recommend it to other businesses. We're sorry you found the experience confusing—transparency in pricing and impact is important to us. A few clarifications: - When tracking info isn’t available, we estimate emissions using a ~2.5x multiplier on the straight-line (“as the crow flies”) distance. This helps account for real-world shipping routes, and we set this number after consulting a reputable third party. - In Community mode, the fee is a flat amount you set, so there’s no multiplier or uncertainty. - 100% of funds go directly to carbon removal projects—Shopify doesn’t take a cut. - You can see all the companies that have received funding on the Planet About page in your Shopify admin. Watch your inbox soon for updates on new projects getting support! - We’re working on new features and clearer documentation to improve transparency. Thanks again for your honest feedback—it helps us improve. — Planet Team

We also love this app! Super easy way for us to offset our carbon impact through shipping and to provide customers with peace of mind when ordering from all over the country. We've used Planet to send packages over 1,732,585 km, since installation. Very affordable, with a simple setup and flexibility in terms of design and communication. Highly recommend Luke & The Roadies 1.7 million km?! That's absolutely incredible. Thanks so much for the review and for making commerce more sustainable 💚

I don't get all the hate this app gets in the comments... It's a great and easy way to support the causes we care about and we're thrilled to be part of this program. The app itself has great features and options for how to display our contributions on our site. My only request would be a more condensed view of the impact data as it takes up too much vertical space, which is the only reason we're not making this visible right now. Thanks so much for feedback! We really appreciate it 💚 Fair call on the impact data taking up too much space. It's a balancing act between making sure meaningful data is displayed and ensuring that it doesn't dominate the page. We're forever tweaking these things and will take your suggestions into account. Thanks again!

DO NOT INSTALL THIS APP!!! I use many apps on my shopify store and this one was hands down the WORST! It charged my customers .50 cents over and over again without their consent. One customer said 8 times! Now I have to refund hundreds of these charges, which of course looks suspect making my business appear unreliable. So if you want to lose customer faith and give yourself a massive headache then by all means... UPDATE: I haven’t received any help on this matter, yet my customers are still being charged without their consent. This app being uninstalled for days and it’s still happening. They just told me to refund everyone and they’ll let the developers know the issue. Horrible and stressful experience with no accountability or resolutions. We investigated this and discovered that the charges were not generated by Planet, but instead by attempted fraud: Someone was using your carbon-neutral shipping "product" to try and generate chargebacks. All charges were using the same name but different credit card numbers. (We assume they just picked a cheap item that didn’t need shipping, and then chose the "Support Carbon Removal" item, which is $0.50.) These charges triggered our fraud detection and were flagged in your admin. We would be happy to send you a screenshot of the transactions – please reach out to planet at shopify dot com if that would be helpful.

There is no support or a way to download results. Just a dash board with an image. Even when contacting shopify support they had no idea how to get the data to me. I will be moving to a better hosted site like green spark. But you CAN display your results! In fact, the Planet widget and badge are designed to showcase store-level data. You can, for example, show how many kilos of carbon your brand has removed, alongside relevant equivalencies (e.g., "X number of miles driven in a gas-powered car"). You can also display the specific carbon removal innovations that you fund via Planet, such as reforestation, direct air capture, and the other solutions available to Planet users. We'd be happy to unpack any of these features – feel free to write to planet at shopify (dot) com if there are specific questions we can answer. Thanks again!

This program is terrible. I was looking for something that would help us showcase our work. They expect you to pay $300.00 a month to be carbon-neutral. Response: Their response is misleading. I never said the $300 was a set price. It is based on how much you ship and ours works out to $300-600 per month. That amount is ridiculous. They do not take into account the things we actually do ourselves to reduce our carbon footprint, and there is nowhere for us to notate that information (we do a lot). There is no reason we should HAVE to pay someone else to offset our carbon neutrality. There is an option to have the customer pay 50 cents, but if you choose that option, then you don't get the badge - and it looks to the customer as though you are putting it all on them and not sharing in the program. It's a great idea, but the execution of the program is poor. This isn't accurate. The "Community" subscription enables customers to fund carbon-neutral shipping instead of merchants, which means 100% of funding comes from buyers. If merchants want to assign a sliver of their revenue to carbon-neutral shipping, then charges are based on factors like order volume, package weight, etc. There is definitely no flat charge of $300. Please feel free to reach out to planet at shopify dot com if we can help you get configured. Thanks for reviewing the app.

Video only suitable for US users. Shows $ as currency and would be better for us in £ with British speaker and phrases. Thanks for the rating and review. You're right that localized versions of the video assets would be awesome. That's something we hope to pursue in the future. In the meantime, thanks again for the feedback and for using Shopify Planet!

DO NOT USE! Moved from Ecologi to this as it appeared native, and better value, but they are are very sneaky in how they word the billing and our bill per shipment is crazily excessive. They're trying to claim we owe over $1000 although we set up a cap. This is ridiculous and if they try to action we will need to go to court or chargeback. ### Edit: the package size, weight and dimensions aren't known by Planet as they are not entered in our backend. If you are using product dimensions, for rugs, which are sent rolled, you are massively over-pricing. We are being charged at a rate of $10 per item. Initial pricing displayed was $0.35 per item. The cap is confusing as although we have not been charged over this per month it shows we owe x8 the total monthly cap. We're sorry that you had a bad experience with Planet. Regarding the bill – you will never be charged more than your billing cap for any billing cycle. When it comes to your per-shipment costs, the weight of products is one of the drivers of shipping emissions. Shipping heavy products like rugs can generate above-average emissions. If you'd like to continue offering carbon-neutral shipping as an option, you can select a subscription option that enables your customers to choose carbon-neutral shipping on any order.

Un peu tôt pour en parler Merci pour votre commentaire ! N'hésitez pas à contacter notre équipe à planet [at] shopify [point] com si nous pouvons vous aider en quoi que ce soit.

Always room for improvement. We agree! Thanks so much for the review. We genuinely appreciate the feedback. When it comes to specific things to improve, feel free to reach out to planet at shopify dot com. We love hearing from users and take suggestions seriously. Thanks again!

Making unapproved charges. We are paying as much as $82 per order which is insane. The monthly spending limit doesn't help much because they will withhold and charge the remaining to next month.

I like it.

There was no charge with your permission and the charge was not authorized by you.

It could be great to have different choices of badges. Like a mini one (as you can see on this website for exemple ) https://voited.fr/products/ripstop-outdoor-blanket-ocean-navy-cameo-green Thank you. --- Thank you for your reply, but i don't see any planet on shopify dot com... and how to reach you ??? Let me know. Best Xavier

Update: Bumping to 5 stars because of all the improvements they have made over the last 2 years. The badge is now highly customizable to closely match your branding and theme, with more placement options. I also love the transparency they've introduced. You can see the exact projects being funded, the credits delivered, and the timeline for each. You can read about each company and they provide you with assets to use when you share the news with customers. Our customers are scientists so the transparency is important. They recently introduced an option to allow customers to cover it if they so choose - that can reduce your costs as well. ---- Love the concept but poor implementation into the storefront. The banner is locked to a specific size and style, sits weirdly close to the above section, and you're unable to add small badges in other places on your store. If you want more than just the store owner to feel good about enrolling, make better display/badge options available.

1. It charges you for every order--even POS orders which don't require shipping. 58% of my sales are in-store. Insanely unethical to automatically charge *shipping* offsets for *non-shipping* sales. 2. It seriously inflates your numbers. I made 640 sales in the last 30 days, and was charged for 907 orders. (again, about 370 of these orders didn't require shipping). 3. The history graph shows I had nearly 200 sales *in one day* a few weeks ago. I actually had 29...and only 6 of those required shipping...and only 5 of those had shipped at this point. So I paid nearly $0.15*200=$30 in carbon offsets for 5 shipments for that one day. 4. The app ambiguates "orders" and "deliveries". Per my Shopify reports, I only had 288 "deliveries" in the time it claimed I had 907. Shopify, these infractions erode what little trust people have in environmental practices. I am happy to remove this review if you refund my inflated fees...including Planet fees for all POS orders. My company has been carbon neutral for years, and will continue to be so for sometime thanks to the overages I've paid using Planet.

Like all Shopify apps this one is a disaster. It's all marketing and no functionality. No way to turn it on/off in the cart and no way to talk to them. NO way to contact def - shopify support denied knowing anything about it and started explaining Planet Labs to be instead, a satellite company owned by my friends. FFS. No transparency about the payment tiers, the badge does NOT show up in my cart. Theres like so much info on Planet but nothing helpful and it doesn't work. What a waste of time.

Love the idea. Execution was challenging. Had installed for a couple of months without the badge showing - when I went to put badge on and it showed blank on my Shopify 2.0 theme I contacted support. I was initially told it should work on my specific theme but then on checking support concluded it was a theme problem and I need to contact the theme developer. Lost confidence when cute marketing stats on emmissions that show to me as Admin can't be shared with my customer or shown on a page on my website, for example - even if coded in. Took my money on each order for a couple of months worked fine. Payment trail very thoroughly done.

Love the idea and transparency with HOW the shipment becomes carbon neutral! But I can't add it to my checkout because I have a custom website instead of a Shopify theme. :( I can still use it in cart as a workaround, but customers very rarely view their cart that way. Please update it to work on checkout for custom stores!

我安装之后已经销售很多订单了，为什么数据面板还是空的

We love this approach to reducing our carbon footprint. Thank you Shopify for sharing our values and making it easy to implement with this app.

A wonderful way to make a positive contribution to the world. The Millennium Package is an inspiring initiative, and I wish them all the best in their endeavors. Highly recommended! - Activenap

Lovely idea and opportunity to easily offer carbon neutral shipping, but the customizations on the app could be a lot better. For example we can't display the banner in our store because the translation (that we can't change) is so clumsy.

Sono felice di dare una mano a migliorare le condizioni del nostro pianeta, i clienti acquistano più volentieri, sono iniziative molto belle, se tutti facessimo la stessa cosa sicuramente vivremmo in un mondo migliore.

PLANET is an excellent application because it eliminates shipping costs and acts significantly with its plans and initiatives in favor of the environment for a long period of ten to a thousand years.

Great idea, but lacking in many fields. The "Alliance" plan clearly says: "Your customers can choose carbon-neutral shipping for $0.25 USD/order". This is not optional - even if your customer doesn't opt in for this, you will be charged the 0.25 USD extra. Pay attention, otherwise you will be charged much more than what you might have expected. If you want to go for the "Alliance" plan, you have to choose between displaying your contribution or asking the customer to choose carbon-neutral shipping - you can't have both. The option is also only presented on the product page, not in the checkout. EDIT: After changing my plan to Pioneer and having it set at 0.08 USD per order, I still get charged 0.33 USD per order. This is a hidden fee that we didn't agree to.

It's a smart app designed to do something meaningful and useful for the environment we live in. Each of us can do our part with our way of life and daily habits.

"Forestal Store is a beacon of sustainability and conservation excellence. With a vast array of eco-friendly products and a commitment to responsible sourcing, this five-star establishment stands at the forefront of preserving our planet. From biodegradable utensils to sustainable forestry practices, Forestal Store empowers customers to make environmentally conscious choices while actively contributing to the preservation of our precious ecosystems. Shopping here isn't just a transaction; it's a pledge to safeguard our planet for generations to come.

Installing this app and putting the widget on my web created big CLS(cumulative layout shift) problems and broke the theme, persisted after unistalling it. This proves that Shopify doesnt know what is doing.

Good idea but it would need to be integrated directly at checkout! Also in Engagement mode it should still highlight that the store is also contributing... Finally the amount should not be converted but not rounded up when in foreign currencies.

Salve, ho installato la vostra app, installato il badge via codice (non ho un tema 2.0) ma non succede niente, il badge viene visualizzato correttamente ma in fase di check-out non succede nulla ne viene visualizzato nessun messaggio. Come posso risolvere?

Je ne reçois aucune données pour les dernières commandes que j'ai eu.. De plus il est impossible d'enlever la phrase " Créé par shopify planet " sur la page du panier, alors que le code est correctement supprimé... J'attends votre retour merci.

Great initiative. Very easy to get set up and running.

We love the idea and opportunity to contribute to a better environment, but the execution and customizations on this app are lacking. We have no option to easily change the size of the badge, and the font size are way too big to fit our product page, cart drawer and so forth. It's sticks out in a weird way - as something that doesn't fit / belong on the page. And we are selling luxury items, so the look and feeling of our pages are of big importance. So please make it possible to change the size and padding on the badge, since the logo is located far into the "container". And change the font size. Furthermore, it isn't possible to get it showcaed in our cart drawer. So seemless integration is a bit of a stretch. With more customization possibilities it will be easier to fit and integrate onto our pages. We are paying for the co2 neutral delivery, but we would like to showcase it to potentiel customers, so they know that they can support this by shopping at us.

A ideia do app é muito boa, porém falta uma opção de colocar a cobrança ou sinalização dela na escolha do frete, onde faz todo contexto com a proposta do app

Nice idea, but after installing most of the time the "There's a problem loading this page" message in the admin interface. Cache, Cookie Reset etc. didn't help. It's seems to be still in beta.

Implementing Planet has been a meaningful step in making it possible for us to achieve carbon neutrality in our shipping operations. It's part of our broader plan, but every bit helps and given it's ease of use and administration, it's a no-brainer for us.

Great app to very easily assist with carbon offsetting. Super helpful to our business.

I love the idea, but the execution is lacking. The planet dashboard on my site still says 0 .... which makes it look like 1. I'm disingenuous. 2. I don't have sales.

Great App!

Good concept, poor execution = the hallmark of all Shopify-developed apps. Worked fine initially but I just noticed it stopped collecting orders a few weeks ago now. I've had plenty of orders in this time and the dashboard says 0, there are no charges to my account from Planet so it's definitely not working. Like all of the other Shopify apps, support doesn't actually exist in any meaningful way.

Awesome app, no no-brainer to use it. Two issues though are the inability to add metric measures on the website (all imperial) vs. the metric on the backend. Yes, the rest of the world minus 3 countries use metric. The other issue is the explainer page is so generic it is useless. Why not incorporate the site stats in it? See how much CO2 we saved type thing.

It's the least we can do. I started using it as soon as I discovered it and the Real impact it has, sponsoring projects that mitigate the impact we have on Earth.

I actually really love the idea of this, and we have offset over 8000 shipments so far. I definitely thing there should be more customisation of the page for the widget. as well as the ability to show how much has been offsetted in the storefront. (ie: X shipments offset this year/month/all time). Love it.

Good idea! it would be nice if we could also manually purchase carbon removal credits. That way we could spread information about carbon by sharing it in the product descriptions all across our sales channels like Amazon handmade, etsy, ebay, faire, helloabound, poweredbypeople, wanello and other marketplaces we use. I think it would be nice to see "buy carbon removal credits" button in the Planet app

The badge isn't customizable, and don't tell client how it works.. it really need some improvments.

I love the concept of this app and am so pleased to be able to offer this product for my business. I found this app was pretty simple to install, however, I am wondering if there is an engaging, detailed write-up along with visuals that I could add to my Shipping section and my Sustainability section. is this something that has been developed and I just don't see it? If it is developed please let me know. I have a question, I recently downloaded the Shopify POS and will be using it at a craft show quite a distance from where I have my business, is there any chance I will be charged fees as mentioned by another reviewer? Could you check into this and let me know? I can remove this from my review after I get the answer, I just don't know how else to find out. Thanks again!

Great idea and easy to install but would be good if we could remove the powered by shopify planet and customise the banner. Agree with previous reviewer about more visuals for merchants to highlight throughout your store.

I think the idea is wonderful, but as others have mentioned it needs work. I tried adding the banner, but without being able to customize things such as color, size and content, it just isn't a good fit. I've read the reviews from the Planet team and understand they are working on improvements. I'll wait for those to be implemented, then try again. Really great idea though, just needs some fine tuning.

Really like the idea behind the app and I have implemented it on my store. I am really hoping that over the coming weeks / months, the following improvements will be made to the app: Allow customisation of the badge eg. explanation that we are paying for it Allow linking of the badge to a page that explains the carbon removal efforts and ideally a snippet of the dashboard showing the effect we have had so far. Thanks!

Idea is great. Execution could be a lot better. Store name should be able to be added in the text, not just Shopify. We are the one paying the fees. Banner should be shown all through check out, not just in cart. If a buyer uses the Buy It Now button they don't see the banner at all.

I added this app to both of my Shopify stores and the app looks out of place on my store and it isn't editable, yet. But I really like being carbon-neutral

Until this app has a way of showing customers (on a dedicated page and on widgets) what we are doing, this isn't super helpful. We can make carbon offsets ourselves with our profits. What we'd like is a way to show the customer: Here is the difference you've all made ordering from us. Here is what our business has contributed from your orders. Here are the places we are helping. A dedicated page for this info is a must. Customers don't trust us just saying "carbon neutral" and we are tired of fielding constant emails asking where it goes, how much, etc. I will update this review to 5 stars once this functionality is added, otherwise, keep up the great work!

The banner needs to be linked to a page that explains it to our customers. Right now it is not clear.

The button looks good, it would be better if is has a link which can be used to explain the initiative better. It doesn't make a lot of sense now to a customer.

Im really glad that you have introduced this option, I find it wonderful, all Shopify stores can do a lot together! I leave 4 stars as "Powered by Shopify Planet" should be smaller or maybe phrased differently like "Get to know more about the initiative" >>> Popup and then you can write everything, let people know what it is about, who does it etc. Please let us choose the design and I would really grateful if you take my option into consideration.

thanks for this team, great work! Would be good if you could add additional KM's from outside the platform

Disappointed that the badge is so hard to place like it is shown in the presentation video and Shopify support doesn't help or guide in that, many comments regarding that but still no help from their support team.

I like the premise of the app and happy to have it as a part of my store. However the banner/badges need more refining and do not work with my current esthetics.

Love that we can buy carbon removal for all of our shipments with this app. Thank you Shopify for investing so much with the Sustainability Fund to make it possible for small companies like ours to have a positive impact. We haven't bought carbon credits because we know they have little to no real impact. This is the real solution we've been waiting for. As other reviews have mentioned it is true that the badge isn't very configurable (yet), as this app was just released. But really that's a minor issue compared to what this app enables for us as responsible corporate citizens. Thank you again Shopify!

Implementation of the Badget is complicated and not well explained. Showing it on the product page is as I know hardly possible. The Shopify support just answered that I have to hire an Expert just to show the badget on the relevant parts of my Shop. I am disappointed...

This is a great concept and we're on board. However, I would like to see more resources (videos, websites, reports, etc.) we can easily share with customers to show our commitment is more than just an icon in the shopping cart.

It's ok but it isn't communicated anywhere except the cart. There should be snippets for homepage and product page as well as a landingpage to visually demonstrate the total impact.

Simple and easy way to make our shipping carbon neutral. We are committed to the Millennium plan to have the greatest impact, which costs more than the other plans but is 100% worth it to our small business. It would be helpful to have more options for how the badge displays on our shop (for example, customising colours and appearance). Overall happy! :)

So easy to set up, looks so good on the site, and it's amazing the impact being delivered for pennies on each order. Thank you Shopify!