Japan Scissors
Australia
Reviews (5)
Very helpful and personalised service that lead to my project's success Thank you for your kind review. We’re very happy to hear that our personalized support contributed to the success of your project. We truly appreciate your trust and support.
Potentially an app no longer active. I have been trying to use this ap all week and reaching out to AIRO for support as there are various things broken with this one. There is no trial and you have to pay immediately to access. Unfortunately, the main blocker is simply hitting a 'signup'/'login' screen that doesn't provide any response, allow to log in, etc. Sending email/support requests gets no responses/replies. First time I have experienced this with a shopify app.
Developer reply ·
Thank you for trying AIRO, we're so sorry to hear about the issues you are experiencing and will work to resolve them ASAP. The app is brand new and, while we've done extensive testing, we rely on merchant feedback like yours to improve it during the first month. We contacted you via two support emails and will issue a full refund, but don't see any outreach to our support email yet. We just tested the inbox again and it seems to be working and we're hoping to resolve the login issue with you directly.
I have been using this for 5 months. The concept is great, but the implementation of this is trickier than meets the eye. There are plenty of issues with the implementation and support side. It appears to work, but after a while more and more issues parts of the website/theme will break. This is only caused issues with breaking my theme in various areas that takes a long time to find out. I have been in contact with the support team multiple times, and after it repeatedly breaks the website, they stopped responding to emails. I have been left without support from the team and will no longer use this.
Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing. Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves. ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful. Main Issues: - Zero control over which disputes they handle - Support feels automated and takes ages to address problems and ends up ignoring the concerns - Dashboard claims they're doing work they haven't actually done - You're charged even when they don't submit anything Hopefully helpful feedback on improvements: - Let merchants choose which disputes to automate - Faster, more helpful support that actually solves issues - Be transparent about what actions they've actually taken - Give merchants more control over the process As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for. Thank you for your honest feedback. We’re sorry to hear the experience didn’t meet your expectations. We take issues like dispute handling and support seriously — if you’re open to it, please contact our team so we can review your case in detail and improve the experience going forward.
This was surprisingly better than the other paid apps. Easy to activate, easier to customise and setup on the store. It changes currency faster than the other apps, too.
