Xalara Wellness
United States
Reviews (4)
It would not display the products in my cart. I would also take products out of the cart and it would put them back in. I was excited because the reviews are great for customer service. Not so with me. I waited for a half an hour, saw that the agent read my message every time. I begged for help because it's live on my store and still nothing, despite the fact that they are reading my messages. (I can see the read receipt). I have no choice but to uninstall and look for something else. So disappointing.
I asked for help from support, waited two days and then they said they were closing my case because they didn't hear from me. I can't seem to get help. I am currently being overcharged and they don't seem to want to fix that, either.
Developer reply ·
Hi Xalara Wellness. We are here to help please contact us by email support@amai.com or via chat in the app. Shopify handle billing and it’s not possible to be overcharged, especially as you have only had the app 4 days and it’s a 14 day free trial, but if you contact us we’ll look into this and resolve it for you. Thank you
The customer service is stellar! Very happy with Appstle!
Developer reply ·
Glad that we are able to meet your requirements. Ratings like yours motivates us to work hard and continuously improve!
LOVE it!! I am MORE than happy with your app and your help!!
Developer reply ·
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.
