Sua Maestà Sicilia
Italy
Reviews (4)
If you need a professional solution, look no further. This app is genuinely excellent: stable, simple, and lightning-fast. It guides you through setup and leverages your existing variants, which makes everything much easier. Their customer support is outstanding and responds quickly. We were able to combine hundreds of products in minutes. Absolutely recommended. One feature I’d love to see: instant translation for the options generated via auto-fill, possibly AI-powered.
We contacted support regarding serious issues with data tracking – key parameters like fbp and fbclid were missing. The response? “No worries, our app shares everything Meta needs.” Two days later: complete tracking failure, event errors across the board, and deduplication issues on every event (red warning triangles everywhere). We reached out again, and they denied any problem, blaming a supposed “Meta server-side issue.” After multiple follow-ups and a direct conversation with Meta’s technical team, it became clear: Meta had no server-side issues at all. The fault was entirely on Omega’s side. After 11 days of delays, false claims, and no transparency, they finally admitted: “Yes, there's a deduplication error on the purchase event.” At no point were we given logs, real support, or any kind of meaningful resolution. We lost thousands of euros during one of the most critical sales periods of the year (Easter), while Omega support kept us in the dark. Had they simply told us, “our app isn’t working with your setup,” we would’ve switched instantly. Instead, we wasted 12 days and a lot of money. We uninstalled the app and requested a refund. An app that causes this level of damage, denies accountability, and offers no escalation or real tech support should not be listed on the Shopify App Store.
Developer reply ·
Hi, We are truly sorry for the frustration and losses this situation caused you. There’s no excuse for the delays and miscommunication you experienced, and we deeply regret not providing the level of support you deserved. We should have been more transparent and proactive in resolving the issue, and we take full responsibility for that. Though we understand you’ve already uninstalled Omega, we genuinely appreciate the time you took to share this feedback. It’s a hard but necessary reminder for us to improve—especially in handling critical issues with honesty and urgency. Our Dev team was actually checking your case this morning and realized that you had already uninstalled the app. We truly regret missing the chance to resolve things in time. If you ever decide to give Omega another try, we would love the opportunity to support you again and make your case our top priority to ensure everything runs smoothly. Until then, we sincerely wish you success in your business, and if there’s anything we can do to make up for this experience, please don’t hesitate to let us know. With our deepest apologies, The Omega Support team
Il supporto è efficiente e veloce nel rispondere. Vedremo nelle prossime settimane se effettivamente questa app è un valore aggiunto o meno. Grazie Tanmay!
Developer reply ·
Ciao Sua Maestà Sicilia, Grazie per il tuo feedback! Siamo felici che tu abbia trovato il nostro supporto efficiente e veloce. Siamo sicuri che la nostra app sarà un valore aggiunto per il tuo business, e non vediamo l’ora di sapere come ti troverai nelle prossime settimane. Grazie per aver scelto la nostra app!
