Remlagret.se
Sweden
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Reviews (8)
We didn’t even get the chance to become Loop’s customer or fully test their system. After a phone meeting with one of their sales reps, we were promised a demo first thing Monday morning. However, two weeks passed with no word from them, and we had to reach out ourselves to get things moving again. When we finally received the demo, it was extremely limited, allowing us to test only a few functions. Despite clearly communicating multiple times that we needed access to all features for a proper evaluation, we were denied this access. This was incredibly frustrating, especially considering we were told it would be possible. After dealing with their inattentive and dismissive customer service, we were eventually ghosted by their support. In the end, it became clear that Loop wasn’t interested in having us as a customer, despite our clear interest in their highest-tier plan. After wasting so much of our time, we decided it wasn’t worth pursuing them further. Their repeated lack of interest and poor engagement convinced us to look elsewhere.
Developer reply ·
We sincerely apologize for the frustration and inconvenience you experienced. At Loop, we hold ourselves to a high standard, and it’s clear we didn’t meet that in your case. Your feedback is incredibly valuable, and we are committed to addressing the gaps that led to this situation to ensure no brands feel overlooked or dismissed. We truly want to make this right and would love the opportunity to discuss how we can resolve this for you. Please feel free to reach out directly to our team at support@loopreturns.com — we’re here to help.
We recently started using Multi-Location Inventory Info, and right from the start, we had numerous questions about how to set it up and design it to our liking. Their team has been incredibly responsive and helpful throughout the entire process. Whenever we encountered an issue or needed clarification, they provided prompt and detailed guidance. What truly stood out to us was their dedication to addressing our challenges. Even when we needed custom code, they went the extra mile to ensure we achieved our desired outcome. Their support and commitment have been exceptional, and we genuinely appreciate all the effort they put in. I highly recommend this app to anyone looking for a reliable solution with outstanding customer service.
I received tremendous assistance today from Andy, who provided swift and expert guidance on some coding issues. His response was prompt, and his expertise was exceptional, greatly aiding me in my project. I highly recommend this app!
Mycket bra app, Julia som driver denna app är mycket hjälpsam, och har fixat så vi kan få kommentarer på ordnarna nu, efter förfrågan!
Developer reply ·
Vad kul och tack för feedbacken! 😃 Blev ju superbra att man nu kan ha en intern chatt så man kan lägga kommentarer på varje returorder ifall man haft en viss dialog med en kund etc.
Good app, and good support they always answer quick and helped me fast with my recent problem, no problems highly recommend this!
Developer reply ·
Thank you for your appreciation. If you need any assistance setting up Docs or FAQ's from our Knowledgebase app, our support team is always available to help. Cheers!
Was a excellent experience from start, nice customer support with a lot of help, i highly recommend this app!
Great Support, I got all the help I needed with my product feed. The feed stoped working but they manage to fix it.
It does all the work I needed it to do. Also got very fast and supportive help to get it to work like a charm!
