Discovery Headbands
Canada
Reviews (2)
I originally had another app monitoring my rewards for my customers as I went with the "most reviews" and high star rating; however, I kept searching because I found that rewards program kinda limiting me to what I wanted to do for my customers and I ended up finding this one, and I am making the switch over! The customer support is TOP KNOTCH. I have been on with them the past 2 nights for a good couple hours getting them help me switch over and to be honest, they are doing all the work for me. Emile was my support person and she was great at keeping me updated and communicating with me. What needs to be done on their end, how long etc. She also was very clear on what I needed to do and how to go about doing it. I was very nervous to make the switch but extremely happy I did! If you are looking for a more personalized approach to being able to reward your customers and MORE OPTIONS, this app is definitely a must. I technically didn't have to be on for hours talking to support but I was enjoying learning more about it and really covering my basis. It's super user friendly and easy to follow and understand. Sometimes the smaller ones are the goodies ;) get on it earlier than later in my opinion. Cheers and we are all in this together shopifiers ;)
Developer reply ·
Sending hugs to you, Discovery Headbands team, You only know how reviews are important, when customers tell you they made their decision to go with your app - with such thoughtful and detailed one! At this point, we are so incredibly grateful that you somehow are making your impact and probably opening doors for our future customers! 😊 Besides, it’s so pleasing to see how happy you are about the customer service you’ve experienced from Emile. She and our team always goes above and beyond to perform great and fast service. We always try to reach out to our customers, offering our help with integrations or any other requests, and we somehow find it so heart-warming that you were amazed by this. Thank you for letting us know that we do our job well! Please feel free to reach us anytime via live chat or email support@secomapp.com as we always welcome you! Yours sincerely, Mia BON Team
The app was straight forward for the most part - however slightly confusing on the customer side of it between what members and guests had to do in order to get their sign up points. Once I spoke to smile customer service (Joshua) he was great! Loved his videos and he totally rocks a good radio voice. If it wasn't for the videos I would be lost as to how to help my customers, but this definitely helped. It would be good for this kind of information to be provided in a demo video upon downloading the app to assist admin. Thanks, Jodi
Developer reply ·
Thank you so much for your your feedback, I was so glad I could help you get everything sorted! 💪 Thanks for your compliments and suggestions, we appreciate you! We look forward to helping your business grow! 🌱 Cheers, Joshua - Smile Team 🧙♂️
