Hyra Beauty

One of the most regrettable business decisions I’ve ever made. Enhencer’s team talked a big game during the sales process — promising that they already had my ideal audience mapped out and could “immediately optimize” my campaigns. The moment the payment went through, that confidence vanished. The sales reps who were so active before? Gone. Completely unreachable. Instead, I was pushed onto junior-level campaign managers who clearly had not taken even a moment to understand my business, my products, or my goals. Can you imagine, their first idea was to launch an ad campaign of creative for Mascara and we are a Skincare not Cosmetics marketplace. Everything felt rushed, generic, and copy-pasted. No strategy. No thought. No effort. In a world where advertising requires skill and precision, what I got felt embarrassingly careless. The entire experience left me confused, frustrated, and honestly shocked at how little value I received for the money and time I invested. The reporting was vague and unhelpful, usually ending with some version of “we need to spend more to see results.” Meanwhile, the results were so minimal they might as well have not existed at all. To make matters worse, when I expressed dissatisfaction, I was met with excuses instead of accountability. No clear answers. No real plan. Just empty reassurances. What went wrong? – Drastically overpromised capabilities – No real understanding of my brand or audience – Recycled, low-effort ad strategies – Reports that felt designed to confuse rather than inform – Results that were nowhere near what any reasonable business would call successful I walked away feeling completely let down — money lost, time wasted, and absolutely nothing to show for it. My honest advice: if you’re considering Enhencer, save yourself the stress and look elsewhere. This was, hands down, one of the most disappointing experiences I’ve had with any marketing tool.

This app is awesome and super helpful! The team is incredibly kind and supportive. They resolve issues within minutes and are always so sweet.

This app is really good. Importing reviews was easy and Riley helped me set it up without any trouble. I am glad I found this app, it does exactly what I need.

Original reaction: Not recommended. Support sought immediately after installing. Got response: "Install it please" That was precisely the reason for contacting the support. Update #1: Not sure, if Chat log can be provided by Shopify to prove that support was contacted and got the above reply. Let me know and we can seek Shopify’s support to get the required information. Update #2: After the teething problems of the newer application, we were approached to give a second try. Their team has improved and support is upto the mark. Kudos Raj for turning it around so quickly. One suggestion though, total of bundle original cost should be automatically calculated instead of we hard coding in the number, as with multiple currencies the hard coded $ number does not suffice.

Meta needs serious overhaul of their business processes. We have been told that our primary domain (verified by Shopify store) is verified by some business manager account. This situation resulted in us not being able to tag our products in our Instagram and Facebook shops. Have spoken to multiple agents, showed them the proof of domain ownership as well domain info within Shopify's settings, but they are copying and pasting responses to our queries. For example, they keep asking us to verify the business within business manager, whereas their own system states "business not eligible for verification" so how can we verify it. I can give umpteen examples of classic definition of complete disconnect, but I will stop here. They have successfully pushed us towards the path of uninstallation as without domain verification we cant operate our insta or facebook shops. It's been four weeks now, upmteen calls, messages and chats with Meta support with just copy and paste replies from them with zero help. Entire story: We bought the domain in Dec 2023 from GoDaddy and tried to verify the domain on Meta Business only to find out that Kronos Marketing had it verified in 2021 and since then closed their business. Now we contacted through meta business a request to Kronos Marketing to allow us have access and they never responded as they have closed the business. Went to Shopify to seek help, they asked us to go to GoDaddy and find if Kronos Marketing still had verification code in domain. GoDaddy confirmed tat there is none. Went to Meta support gazillion times with a simple request as domains get sold and resold so they should be able to initiate reverification to previous owner. Of course, Meta wont listen as always and would give copy paste response something like this - "we have escalated it to our Pro team and they are looking into it" and all they do is copy paste responses which never solves the issue but window dressing. We have raised this issue with Meta more than a month ago, and even the fifth chat session has the same response after more than a month "we are still looking into it" Wow - simply wow! Enlightening information for Meta: 1. Domain ownership changes frequently in e-commerce. 2. Once verification of Domain in Meta business manager does not make the domain owner till eternity 3. Reverification process for domain ownership can cut down your million support calls 4. Your 3.8 star rating can improve by deploying simple logic into your business processes 5. Meta is not invincible - listen to customer and ACT to course correct instead of just copying and pasting. Update on March 20, 2024: Meta asked us to submit an affidavit that we own the domain. Provided signed copy on March 08th, 2024 and have not heard back from them, instead they stopped the integration of the Shopify store. Now it is giving error code 11 and there is of course no reply or no help from their support.

Hana has been instrumental in making us learn about many amazing things available in SEO & Image Optimizer. Truly a gem of customer service.