Dunleavyapparel

Tax Jar - The juice ain't worth the squeeze. Tax Jar filed incorrect sales & use with the State of New Jersey for us and wanted us to pay Tax Jar again to correct mistakes their app makes. Sounds like a winner right! Taxable and non taxable items in shopify do not line up with Tax jars system. When a sale happens on shopify it goes through Tax jar’s system and you have re-categorize every single sale to ensure non taxable items are not taxed. Nothing like going backwards when busy season is happening to correct these mistakes Tax Jar app makes. This is what happened to us, we had to pay sales tax out of pocket on non taxable items. Now to the real kicker, Tax Jar just doubled their pricing from $19.00 a month to $39.00 a month. So you have a company who’s unwilling to correct their mistakes as well as doubling prices for an app that truly does not simplify your life or work properly. Hi there, Thank you for taking the time to provide your honest feedback regarding TaxJar. I’m sorry to hear you had issues with your New Jersey return as well as your exempt items. At TaxJar, we always want to put our customers first, and I apologize that in your experience we fell short on that promise. I’m sharing your feedback with our team so they can ensure this issue does not happen again in the future. If you’d like to talk more, please feel free to reach out to marketing@taxjar.com. We’d love the opportunity to talk through this with you and make it right. Thanks again for the feedback, TaxJar

Terrible customer service, it is nonexistent! Emailed several times and no one is home to help! We were excited to use this app and the install is not easy as well as time consuming. Once the app is set up, we ran a campaign and still no ads running. As of now it is a total waste of time (5 days of set up with no help from the developer). We are uninstalling the app due to zero customer Service. What a shame! If someone helped and the ads worked - would have no issues paying for the app.