TaxJar Sales Tax Automation

These clowns just filed AND PAID a seven figure erroneous tax filing for us. The company is a total joke, the support is non-existent, absolutely inexcusable wait times with ZERO accountability from anyone. TaxJar a Stripe owned company, they need to start paying attention to how terrible TaxJar is, it reflects poorly on Stripe.

Extremely disappointing support. Long response times, missed meetings, and our point of contact stopped responding altogether. We couldn't rely on them for our business and decided to move elsewhere. Hi there, Thank you for taking the time to provide your honest feedback regarding TaxJar. I’m sorry to hear you had issues with getting customer support from our team. At TaxJar, we always want to put our customers first, and I apologize that in your experience we fell short on that promise. I’m sharing your feedback with our team so they can ensure this issue does not happen again in the future. If you’d like to talk more, please feel free to reach out to marketing@taxjar.com. Thanks again for the feedback. TaxJar

Do not use this app. Is the worst customer service experience when you need anything from them. In addition to that, if you mark your customer in your store as exempt, Tax Jar won't take this and will file ignoring this. This cause that you'll have to file an amendment with each State and eventually you'll loose money. Don't use this app. it doesn't do the job as expected. Do not use it. Hi there, Thank you for taking the time to provide your honest feedback regarding TaxJar. I’m sorry to hear you had issues with customer exemptions. At TaxJar, we always want to put our customers first, and I apologize that in your experience we fell short on that promise. I’m sharing your feedback with our team so they can ensure this issue does not happen again in the future. If you’d like to talk more, please feel free to reach out to marketing@taxjar.com. We’d love the opportunity to talk through this with you and make it right. Thanks again for the feedback, TaxJar

Tax Jar - The juice ain't worth the squeeze. Tax Jar filed incorrect sales & use with the State of New Jersey for us and wanted us to pay Tax Jar again to correct mistakes their app makes. Sounds like a winner right! Taxable and non taxable items in shopify do not line up with Tax jars system. When a sale happens on shopify it goes through Tax jar’s system and you have re-categorize every single sale to ensure non taxable items are not taxed. Nothing like going backwards when busy season is happening to correct these mistakes Tax Jar app makes. This is what happened to us, we had to pay sales tax out of pocket on non taxable items. Now to the real kicker, Tax Jar just doubled their pricing from $19.00 a month to $39.00 a month. So you have a company who’s unwilling to correct their mistakes as well as doubling prices for an app that truly does not simplify your life or work properly. Hi there, Thank you for taking the time to provide your honest feedback regarding TaxJar. I’m sorry to hear you had issues with your New Jersey return as well as your exempt items. At TaxJar, we always want to put our customers first, and I apologize that in your experience we fell short on that promise. I’m sharing your feedback with our team so they can ensure this issue does not happen again in the future. If you’d like to talk more, please feel free to reach out to marketing@taxjar.com. We’d love the opportunity to talk through this with you and make it right. Thanks again for the feedback, TaxJar

The app is unusable for any Shopify merchant who has a base currency that is not USD... It assumes USD in the connection to Shopify, which makes the filing completely wrong (they could just read in the USD values from the order, but they didn't think to do such a simple thing). A spoke at length with the support team, who eventually just said they are aware of the shortcoming, but said it wasn't on their roadmap to fix it. So for now, we are doing manual imports to TaxJar which defeats much of the purpose of even using them in the first place. Looking at other reviews of this app, I can see TaxJar are not concerned with building a robust platform that actually works. Very poor service. Hi Sophia, Thank you for taking the time to provide your honest feedback regarding TaxJar. I’m sorry to hear about the currency issue you experienced. At TaxJar, we always want to put our customers first, and I apologize that in your experience we fell short on that promise. I’m sharing your feedback with our team to see if this is something that we can prioritize in the future. Thanks again for the feedback, TaxJar

No way to connect this to the SANDBOX. If you want to test this, you will POLLUTE your live data. Hi there, Thanks for taking the time to write a review. I’m sorry about the issues you've had with the sandbox. We'd like to help -- please reach out to us at support@taxjar.com. Thank you, TaxJar

*****BEWARE!! DO NOT USE TAXJAR!!! *****Charging us $30,000 in states sales tax when we really owe $300. RIDICULOUS!!! They will not help us amend this before filing. They will be stealing $30,000 from us that we don't have!! They also take days to respond and there are deadlines that they will not help before! Hi there, Thank you for taking the time to write a review for TaxJar. It looks like our support team was able to help resolve your issue. Please reach out to us at support@taxjar.com if you have any other questions. Thank you, TaxJar

BROKE DONT PURCHASE Broken as of Jan 2025 do not renew or install

Support can't tell me why the total sales in one county do not equal the sum of sales in three cities located within that county. I'm just getting cut and paste replies that suggest I should inquire with my state's DOR. My return is being flatly rejected because of their faulty calculations. How could the state have an answer for Taxjar's unacceptable numbers? They've basically shrugged their shoulders literally telling me that Taxjar uses 'lots of tax logic'.

Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.

AWFUL. HORRIBLE. DO NOT USE THIS APP!!! We've been using for about 4 years but now, Support is worthless ever since they were acquired by Intuit. It literally takes weeks to get an email reply. Stay away!!

Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.

the customer service is terrible. I have been locked out of my account for so long that I missed my tax due date which was THE WHOLE POINT OF THIS SERVICE.

The customer support on this app is ATROCIOUS. We were locked out of our account for OVER a week. Their customer support is in India and each response is 24 hours or more. It's fine as long as it is working. The customer support is one thing but one month when we imported older orders into Shopify it counted ALL the orders even though the dates were over a year old. We had AUTO file set and it deducted $85K from our bank account and it took a few days to get it back. I am SO DONE.

I’ve been a customer for years. Needed support last week and no one is there to help me. They won’t get on the phone with you unless you’re on the $349/mo plan. Will change to another app!

it's been a train wreck so far. it's been about a year, and it is constant incompetence and total lack of continuity, sprinkle in a large amount of apathy . i have the "professional" package. it is unfortunate. i want the best for them, i need them to be good. i'm not an office guy. probably, like many here, i'm good at what i sale to my customers. i was hoping for a "single point, do it all, and just pay the fee. which is what was promised. it has been more like, i've become a manager for their company trying to get them to work together to do the job that i haired them for. don't think that you will just call and sort something out. you're going to spend a lot of time playing the "email game" of course i only see my side, so do with this what you will.

Did not import all transactions. Customer service requested that I manually process spreadsheet data into a format that they could import. What's the point of using Tax Jar if I need to manually process data?

We signed up for this app because they promised that it could provide needed data regarding nexus. We paid almost $6k for their system and now that it is all set up we are not able to pull the needed data that was promised. They will not refund us despite having tried for over a month. Now we have to pay a different tax advisor more money to get the actual info. This company has terrible customer service and was deceptive when explaining their features. The system is clunky and slow. Use a local sales tax advisor and the native Shopify features and you will be fine.

I really love TaxJar, the setup will take some time however once enrolled in Auto-filing you will be amazed. Auto-filing with 19 states. Is not cheap however is less expensive that having an accounting team doing the filing for you. Thank you TaxJar.

WARNING: whenever you use the edit function on an order in shopify and you remove products (e.g. order changes prior to shipping), the removed product will be included in your revenue that tax jar uses for auto file. Reached out to their support after we discovered thousands of dollars in overpaid taxes and was told "just don't use the edit order functionality". This essentially renders the app useless for shopify. We are in process of cleaning this up - we may need to eat a huge chunk of overpaid sales tax here.

This is a scam. No one answers the phone, email, or chat. I received an email saying my taxes had been filed and the money would be taken out of my account soon if it had not already been taken out. Next thing I know I'm getting a letter from the comptroller saying I have late fees for not filing on time plus I still need to file for the quarter. WTF!!!! Now I have to file myself and pay late fees because this service did not do what I paid it to do. Makes me worried that now they have all my information and it seems to just be a scam. WASTE OF MONEY!

Please stay away from this app, there are a lot of hidden charges that they won't tell you about it, they charged me $950 for filing $0 in returns no one has EVER told me that I will be paying this amount. This is a complete scam

missed tax payment ... showed them and they said they could file it in 6-8 weeks-- oh and I got a late fee

Update: After complaining to TaxJar, they did agree to amend one of my returns free of charge. Importing tax exempt order settings from Shopify is still an issue though, and I hope they fix it soon. Two huge problems with this app: 1) If you mark an order as tax exempt in Shopify, TaxJar will completely ignore it and will add it to your total owed. If you don't manually mark every order as exempt in TaxJar as well, you'll end up remitting more tax than you owe. 2) They charge $25 per state per filing, and their tax calculations have not even once aligned with Shopify's calculations for me. I'm spending way more time than I should trying to figure out where the discrepancies lie. If you want them to amend an autofiling, it's a $99 fee. In theory, if everything worked properly, it'd be great. Unfortunately in practice it has been more trouble than it's worth.

Beware about the subscription. It seems monthly but then you will know it's yearly and you have no way to cancel it.

Sorry, I tried this service out for 3 months and is has several shortcomings that prevent me from recommending it. I also recommend you do not pay for it a year in advance, if you cancel they will not offer a prorated refund. • There’s too much manual work involved in marking tax exempt orders to make it useful for me. There is zero automation for this. • No assurance that I could get shopify set up to charge the same sales tax that Taxjar's internal algorithm would compute. Taxjar integration is really one way, they compute accurate taxes on their end with their algorithm, and near impossible to get your store set up to compute the same rates. • Can’t use auto file because of the above differences and inability to automatically recognize exempt orders

DO NOT recommend this app. There is absolutely no way to get a hold of customer support and they never get back to emails. PayPal does NOT integrate with this app. Would not recommend to anyone. HUGE waste of money.

Look for a different app! You cant download a report. Dont contact support they are GHOSTS. I cant auto file for some reason...after paying $19 a month for nothing. Will cancel after I get my BOE filed.

Great! The AutoFile is great and I never have to even think about talking to government employees anymore!

It does the job well. I'd like to see a report showing sales tax collection revenue by day and I'm not using TaxJar for filing, but overall it works well and Customer Service has been excellent. TaxJar's customer service is light years ahead of Avalara's.

Awesome! Saves so much time, especially their autopayment feature. Highly recommended app. Regan is super helpful!

All of our info just disappeared from the system yesterday. Customer Service has been less than helpful. Not impressed and am looking for a new tax compliance company.

At $50/month, it did show me where I have economic nexus. After several months of $50 charges, I find out that they are delaying Auto-file as an option, but offer no concession in the meantime. I feel that the app isn't worth it just for the data, as I was sold on the auto-file option (at additional cost). This data isn't helpful without auto-file, so do your homework before signing up. You'll still need to file manually to take care of your sales tax due. This is potentially hundreds of data entries per state.

Best tax software out there! Not sure I could manage sales/use tax without Taxjar - have many states setup to autofile which saves a TON of time. Also, Taxjar provides a great knowledge base which is very useful for researching tax issues. Highly recommended!

Software does exactly what it should and customer service is excellent!

Great app but working with limited marketplaces - No good enough for me.

TaxJar is fantastic! Support is AMAZING! They helped us analyze almost 1 million orders across 3 stores (2 Magento and 1 Shopify). Easy to use and we highly recommend for stores of any size. They also have great tax articles on their blog if you're wanting to learn more about taxes.

TaxJar is working on an integration with NetSuite; which we hope is up soon. They work great for Shopify compared to all the problems we had with Avalara and if you management taxes in multiple states they make the filing a breeze to auto-file.

Taxjar is worth every penny. By helping us put our US taxes on autopilot, we can focus time instead on our business. Autofile is easy to setup, and once you've linked up your Shopify or Amazon channels, it'll automatically start pulling in all the data and calculate how much taxes you owe. It's a no-brainer, and hugely helpful.

Like Advil for taxes, Taxjar makes filing easy as can be.

Amazing service and communication. I am so far using the TaxJar Free Trial and all my questions and doubts have been answered. I am planning on paying a monthly fee for this service. So far, so good... I will recommend it just for the prompt service they have had with me. <3

Super easy to link to my Shopify and other eCommerce stores.

This app has saved us a lot of time and headache. User-Friendly and Reasonably Priced.

Been using Taxjar for almost a year now. Best sales tax automation platform we've found

Outstanding app. We couldn't run our business without it and the customer service is exceptional. Highly, highly recommended!!

TaxJar makes paying sales tax extremely easy and hassle free. The customer service is why I'm taking the time to leave a review. A few months back our State Department of Revenue made an error that resulted in an incorrect payment. I notified TaxJar and they took the time to contact them and solve the problem. I really appreciate TaxJar going above and beyond to help a small business function. I would recommend them to anybody with an ecommerce business!

It sure takes a load off of calculating taxes for California. It's a bit pricey for having just one nexus maybe, but a lifesaver in general. Thanks from all of us at https://revivserums.com -- none of us like to do accounting work!

TaxJar has always been our sales tax solution program. At first, we were just using the program to calculate the tax for us, that worked great till the business started to grow to the point were filing them manually was taking an eternity, or so it felt. So, when they came up with the auto file feature, we measured how much time this was saving us and how much it costs ... it has been the best cost-for-value transaction we have ever made. Specially with states like California where you have state, county, city and specific programs that you have to account for on every transaction. Wow, if you aren't using this program ... YOU SHOULD!

I don't know how I would be able to file sales tax forms in all the states I need to without an app like taxjar. I have been using it for two years now....great customer service too.

lifesaver. literally could not run my amz and walmart businesses without taxjar.

Shopify collects CA taxes at a modified origin rate. However, TaxJar is only able to autofile CA sales tax as Destination sourcing which completely defeats the whole purpose of doing auto-file with TaxJar if the numbers Shopify collected is going to be totally off from what TaxJar is going to pay. Recently TaxJar paid out over $500 extra that I didnt even collect in Shopify. TaxJar needs to figure out how to setup destination sourcing for their autofile.

I file sales tax quarterly. I tried this app to compare its results to my manually-generated Q2 report -- but TaxJar's trial period is limited to 60 days. TaxJar's support staff expects me to manually generate a phony 60-day sales tax return so I can compare my results to their app. That's not going to happen. Why won't they allow a 90-day trial import? No reason I can see. Also, the app's district sales tax calculations were entirely incorrect. That much I could tell at a glance. It's clear from the 5-star reviews that this app works for some people, but my experience with the app and with TaxJar's rigid, offhand, and unhelpful support staff makes it obvious that it won't work for me.

This app is a LIFE SAVER. Must have for any store with high volume sales. Saves so much valuable time and headaches when it comes to filing sales tax.

This probably the single most useful app in the App Store. Who wants to deal with sales taxes by state, by county? Remembering to keep a journal of what was taken in and where you owe taxes to? Tax Jar takes the guess work out of a operationally complex issue and puts it on auto pilot. Seriously, after a straight forward set up process, your sales tax management is being handled efficiently. Couldn't do the work without TaxJar!

Takes away a huge stress point for a small business. Filing for sales tax in every required state isn't exactly a strength for a solo-preneur.

Great little tool that shaves off a good chunk of time each month doing the math on what sales tax I owe. Can't wait until they have auto filing for Texas!

Gives me the information I need to file my sales taxes for beneathyourmsak.com. Would love if they could automatically file for me, but my state doesn't allow it.

Anything that takes some of the tax filing headache away is an A+++ is my book! This app saves me time, hassle, and frustration! A quick and fairly pain-free setup and the sales tax filing is all automated. It easily integrated with my Shopify store. Thank you, TaxJar!!

TaxJar is a necessity for California's complicated sales taxes! This app saves us hours (if not days) of calculations and headaches! Makes paying our sales taxes easy peasy!

Awesome, awesome, awesome. I cannot live without this.

This software is a NO BRAINER. GET IT. I used to work with Avatax... what a PAIN. TaxJar has integrated with my shopify site, amazon, eBay, and Etsy store. It couldn't be easier and their support team is awesome! Stop looking and GET TAXJAR! You won't be sorry. My CPA loves it and so do I. set it up once and it will pay your quarterly taxes due too. A+

TaxJar makes sales tax reporting and filing astonishingly easy. The time TaxJar saved me was worth every penny. The team has been incredibly helpful from CEO down to customer service and great to work with. Thanks for creating such a great process!

TaxJar is truly a god-send!! No more wasting hours a day on spreadsheets entering data to calculate sales taxes owed. This is a MUST-HAVE for EVERY eCommerce site. Thank you TaxJar!!!!

TAXES MADE EASY! This is a much more cost efficient alternative to other tax softwares. Easy to use and simple +++

Fantastic app! We've been using TaxJar for almost 6 months. From a time-management standpoint this is our favorite app. TaxJar has turned what used to be a stressful and headache-filled time filing our taxes into a stress-free, 5 or 10 minute job. The breakdown of the sales we had in each state and the taxes owed in those individual states has cut the time we spend preparing our taxes by 90%. We now have more time to focus on growing our business and taking care of our customers rather than dealing with spreadsheets and columns of numbers. It also made our federal tax calculations much easier because we could match the sales listed in TaxJar against those we'd tracked ourselves. Buy this app. It will save you time and give you peace of mind.

This does simplify our tax reporting quite a bit, but we have encountered discrepancies in paid vs fulfilled items - when TaxJar decide to report tax is different than when we collect collect tax. It seems that if they reported tax on the same month as it was collected (when the sale occurred) rather than when the product was fulfilled (sometimes months away), it would more accurately reflect how we pay taxes. We manually change our numbers to match our sales, not our fulfillment dates. Still an improvement over spreadsheets, but not perfect.

As you may know by now, not all apps work the same and many simply are not worth having. Well, tax jar is the exception. It works and their support is great. The service is a little pricey if you want them to file and pay each month, but here in Ohio, the state really makes it a nuisance to deal with. I can never remember everything and by the time I get that tax bill paid, I waste at least an hour of time. Tax jar fixes all that and works very well.

TaxJar ROCKS! Filing Sales Tax over several states and several platforms (Etsy, Shopify, Paypal, Square) usually took an hour or so to calculate. With TaxJar, it's already done. You sync your accounts, sales tax is calculated and beautifully broken down and it even tells you when it's due (helpful for filing in multiple states). When you efile, just fill in the blanks on the tax form and submit. It's the EASIEST thing in the world. NOTE for Square users: TaxJar and Square aren't synced.. yet. Meanwhile, I downloaded the example csv from TaxJar as a template. Then just entered in my square sales data (from the Square sales report) into the template. Works like a charm!

This app is a MUST have for any business. Filing taxes is a nightmare and this app automates the entire process! I recommend that everyone uses this app because it will save you a ton of time and it makes filing state taxes effortless.

A fantastic application to use with your online store. It's easy to setup and keeps everything organized and simplified for tax time, one of the least favorite times of the year!

This is one of my most favorite apps. Making your tax payments on time is super important to the government - they want your money. Making your tax payments easy is super important to the business owner. TaxJar makes it EASY. It imports all of your history into one place, and BAM, you got a nice little report of your tax filing. This is a must have app.

Sales tax in Texas is fairly complicated to calculate since each county and city has different rates. TaxJar has made it incredibly easy to figure out how much I owe every three months. I'm able to file them quarterly in less than 10 minutes each time.

Great app. Paying sales tax and getting it organized is one of our least favorite things to deal with. Tax Jar simplifies it perfectly.

Didn't work for me. The app wouldn't pull in any of my sales.

Original review: Only designed for US shops. Not a problem per se, but it would be nice to see it mentioned somewhere, instead of having to install it to discover this :( Edit: Mark promptly update the app description to say that only domestic US shops are supported, so kudos for the quick response, and I've modified my rating accordingly. However, I should say that have not been able to test the app, as my shop is not in the US.