Off Grid Stores
United States
Reviews (8)
We’ve had a great experience using Lucent OTP Login & Notify. The app works well and has been reliable for what we need. Their team has also been very helpful anytime we’ve needed customizations or had questions. They’ve been responsive, easy to work with, and willing to help us get things set up the way we needed. Overall, it’s a great app with great support, and we really haven’t had any issues. Highly recommend.
Did not have the features that I was looking for so I asked to cancel and for a refund within 30 mins of using the app. They would not refund our money because we used over our quota which happens when you sign up right away. Be careful signing up for this app.
Developer reply ·
Thank you for sharing your feedback. We' re sorry for any inconvenience caused, and would like to provide some further explanation — simply to avoid any misunderstanding and ensure a better experience for you and other users. When a new user installs 17TRACK, the system automatically syncs the past 30 days of order data to help get started for free. These historical shipments are completely free to track and do not count toward your monthly quota. However, any new shipments generated after installation will be counted toward your free monthly plan. Our free plan includes tracking for up to 50 shipments per month, which is designed to support small store users at no cost. According to our records, your first install was on May 30, 2025 at 21:58:01, and by that point, the number of new shipments already exceeded the free limit. Please rest assured that 17TRACK is free for small store owners, and all payments or upgrades are entirely voluntary — we never charge without user confirmation. Regarding the feature you mentioned, we’ d like to note that we do support similar functionality, though presented in a different way than some other apps. We’ ve explained this before, and believe the current setup can meet your needs. If you have further expectations or suggestions for how we can improve, we’d truly love to hear them. Your input is always valuable to us. Thank you again for trying 17TRACK. We' re here if you need any further support.
Great app and great support when you need to make customizations
Developer reply ·
Thank you so much for your review! I'm glad we could help you with customization of Notify me button to add an bell icon with the button. Feel free to let us know if you need any other help! - Prarthana / Senior technical support specialist
So far it has worked very well for my needs and is one of the few apps on the marketplace that do this. Support has been great as well!
Developer reply ·
We're glad you found us. Thanks so much for your review and for working with our team! 🙌
Great app with awesome support. Every time we reach out our questions are answered quickly and all problems are fixed!
The app is great and looks amazing on your product page. I also had special requests that were handled very quickly. Definitely recommend!
Great tool and looks good on the website. Comes with an endless amount of icons built-in already. Their support was very helpful and fixed one of my issues very quickly!
Service was fast and great on a saturday afternoon. Simple but powerful app for what it does. 100% recommended.
