IdealZero
United States
Reviews (2)
Tidio is very user-friendly and easy to get started with. The seamless integration with Shopify makes managing customer chats and store activity straightforward. However, there are a few notable drawbacks. The 7-day free trial feels far too short, especially for growing businesses that are actively building their brand and need more time to fully test and set up all features. Additionally, customization options feel somewhat limited or uncertain depending on your store's setup. The biggest downside has been customer support—responses have been very slow, and in some cases, I haven't received a reply at all. Improving support response times and extending the trial period would make this a much better experience for new store owners.
Developer reply ·
Thank you for taking the time to share your feedback with us. We really appreciate it! We’re also sorry to hear about the difficulties you’ve experienced with our support. We reviewed your case on our end and noticed that we have been replying to your emails, but unfortunately, we haven’t received a response from you. We’ve just reached out to you again via email. Could you please check your spam or junk folder in case our replies are being filtered there? We’ll be more than happy to help you with any questions or issues you may have.
This was my first time using it. I had tried several other plugins and even upgraded to VIP, yet none of them solved my problem. Then I switched to OMEGA (the free version); the customer service was incredibly responsive—they immediately contacted the developers to resolve the issue for me. I’m so happy—the service is truly excellent! Thank you so much for sharing your experience! 💙 It means a lot to us that you chose to give Omega Facebook Pixel Meta Feed app a try after exploring other solutions. 😊 We're especially happy that our support team could respond quickly, work closely with our developers, and get your issue resolved successfully. Providing responsive support and making sure every merchant gets the help they need is something we truly care about. Knowing that we could turn your first experience into such a positive one is incredibly rewarding for our entire team. Thank you for trusting Omega Facebook Pixel Meta Feed app. We sincerely appreciate your recommendation and wish you continued success with your business! 🚀
