dermgentle
United States
Reviews (2)
In order to add subscription functionality, the app will delete your existing product and recreate it. In the process, resetting SKU, and shipping weights without notifying us before hand. Ended up messing up many of our ongoing orders and costing us significant time to clean up.
Developer reply ·
Hello, This is Ria, the co-founder of Appstle. Our app DOES NOT delete and recreate existing products to add subscription functionality. That is a convoluted and wasteful process. Appstle is natively and exclusively built for Shopify and Shopify Plus platform, and connects the subscription plans to your existing products in Shopify. Therefore, there WILL BE NO CHANGES TO SKUs, shipping weights, or other associated details. Appstle Subscriptions is currently and actively used by 26,000+ Shopify merchants and it is the above Shopify integrated process for all. I have poured through our intercom chats and emails, but did not find any communication or ticket from you regarding this. Our merchant support team is available 24/7/365 and would be happy to assist you. Pls ping us on the chat widget or email us at support@appstle.com. Furthermore, one of our Relationship Managers has also reached out to you on the email we found on partner dashboard to guide you. We value your business and are committed to ensuring your satisfaction with our app. We would love to provide further assistance on this.
Support was not helpful. Refused to process a refund claiming that their refund system is down. I contacted shopify and they told me that isn't true. The app owner can process a refund at anytime.
Developer reply ·
Hi there, We would like to clarify this feedback, as it is surely a misunderstanding. We never refuse processing of legitimate refunds and we do have a generous 30-day money back policy, no questions asked. However, last month Shopify updated the permission system that controls who can issue refunds, which led to an increase in turnaround time. We've already started a conversation with Shopify on this matter, to find a better solution. We hope that you can see the status of the refund request on the emails that we have sent, together with a more detailed explanation of this unusual situation.
