bobo design studio
United States
Reviews (3)
The app worked, however, the language in the documentation is misleading, as well as my communications with the developer. They recommended breaking up the inventory into "sections". It is in the app notes and instructions, and when I emailed with the developer, they said sections. Sections is interpreted as zones of a shop, not categories. So any redundancies in product across sections would override the inventory count, not cumulatively add up. As a result, we counted and actioned a large part of our inventory before realizing that it our inventory should be separated by category. we have merchandise all over the shop and to move all the notebooks toghether and all the pens, and specific gift skus is a nightmare. After reaching back out to the developer again to get clarity and best practices, they said "Just do it in one giant stock take" which goes completely against the recommendations. So while yes, the app worked, we lost a full day of inventory as a result trying to reconcile all of the products. Sometimes I feel like the people who make these apps don't actually run small businesses.
Developer reply ·
Hi Team, Thank you for your review. Our apologies for the confusion caused with recommending stock taking by sections, In general we recommend stock taking separate categories of stock when a store has a wide range of products. Our stock takes however always set the product quantities to what was counted and never accumulate between separate stock takes as currently stock takes are always seen as a full count of a specific product. This is certainly a feature we're happy to look at adding as well as updating the documentation to be more specific in this case.
Love the app, and so do our customers! Also kudos to their team for being so great to work with. Im always worried working with apps that I won't get customized support, but these guys are responsive and fast! I'm looking at you David! Thanks for the help!
Developer reply ·
Thank you so much for your review we really appreciate your kind words. Please reach out if there is anything else we can help you with Cheers The Smile Team
After a disappointing call with Shopify that i could not reply to the comments on my blog within the native blog feature in Shopify, I started looking in the app store and was flabbergasted at some of the pricing for the various apps. While I'm bummed I have to pay for this, the Disqus app and customer service made it worth it. They basically set it all up for me and I didnt have to touch a lick of code. thats enough for me to give it 5 stars. Oh, and it works like a charm!
