DeMassageWinkel
Netherlands
Reviews (3)
We installed this app because we were looking for some advanced discount options, It was the worse decision we ever made. The installation support of this app is terrible. The app didn't work for our store, but instead of helping us out immediately, they told us to wait for a couple of days or hire a developer. In the mean time we were not able to offer any discounts. In the end, the app worked, but it was making our checkout terribly slow. It took around 5 second to load the cart template, and around 20 seconds to redirect to the checkout. When I told the support about this, they told me that they couldn't do anything about it now because there developers are busy (we even offered to pay!). After that, we wanted to uninstall the app. Although they helped us with removing leftover code quite quickly, they forgot some of the leftover code, so we still had to remove the app by ourselves... Honestly I wouldn't recommend this app to any store owner. It is hard to understand that the support of this app is so terrible for a monthly payment of $70.
Developer reply ·
Thank you for your review. As discussed on the phone and over email, we are sorry to hear the second and third-level support teams did not have sufficient availability to assist you immediately during your onboarding process. The availability of our technical staff was extremely limited at the moment you installed due to the fact that we were rolling out an important update to the app, which, among other things included improvements in the checkout performance. We apologize for the inconvenience this has caused you. Should you decide to reinstall the app, we will provide you with an extra onboarding call to ensure you can test all the features during your trial!
We recently installed this app for our online store to connect our store with Exact. Although we are still facing some issues in reconciling the sales flowing in with Shopify payments, the support team was very pro active and helpful. Unfortunately, the problem lays with Shopify, and webwinkelfacturen is not able to solves this themselves. We tried different EOL connectors, and the support of this application has definitely been the best so far.
