ASHER GOODS Co.
United States
Reviews (2)
It works fairly well; however, the brother labels don't seem to match in the app what the dimensions are. every barcode comes out looking nothing like the preview and won't scan even when stretching to cover the entire label. It should be basically plug and play with all of the added presets, but unfortunately does not work as intended.
cuts off every single barcode that i have, even if i change label sizes. not very good at all
Developer reply ·
Hi there! Thank you so much for sharing information about this issue! Generally when this issue occurs it is because an unsupported printer or label size is in use, or because the printer settings have not been optimised. You can see a list of our supported label sizes through this link: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. If you are using a supported label size and still encountering issues, you can find steps to optimise your printer settings here as that should help resolve the issue: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. If the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can take a further look for you. Thanks so much! - Natasha, Shopify Support
