PurrEmbassy | Pet & Home
Spain
Reviews (5)
I DO NOT RECOMMEND THIS SERVICE - THEY ARE NOT GOOD!!!! I moved to NextSmartShip expecting a more reliable fulfilment service, but my experience has been extremely disappointing. I have had multiple orders with serious delivery problems, including customers waiting close to a month, failed deliveries, returned parcels, and repeated shipping exceptions requiring my intervention. The impact on my business has been serious: angry customers, negative comments on social media, loss of trust, and one customer even referred to my store as a scam because of the delivery delays. Customer support has also been poor. Instead of taking ownership of problems, I have repeatedly received generic responses, requests to wait, and tickets asking me to intervene. The situation became serious enough that I had to pause my advertising campaigns because I could no longer confidently guarantee reliable delivery to new customers. I am not looking for discounts. I need reliable fulfilment and clear ownership when something goes wrong. Based on my experience, I cannot recommend NextSmartShip to a small ecommerce business that depends on reliable delivery and responsive support.
This is horrifying - It has completely hijacked my store - Changed the links. I cannot even edit anymore. He broke the links, translated literally. I just uninstalled it
Developer reply ·
Hi there, This is Brian. We’re truly sorry to hear about your experience. That sounds incredibly frustrating, and we completely understand why you felt the need to uninstall the app. However, we also noticed that we haven’t received any recent report from you regarding this specific issue. The last time you contacted us was on January 25, 2026. After that, our team followed up multiple times to continue supporting you, but we didn’t hear back from you. Because of that, we didn’t have the chance to investigate or prevent the issue you’re experiencing now. We genuinely wish we had been given the opportunity to step in earlier and assist you before things escalated. If you’re open to it, we would really appreciate another chance to help. We’ll prioritize your case and work with you step by step until everything is back to normal. Looking forward to hearing from you. Best regards, Brian Transcy by FireGroup Technology
The switcher is not fit for any shop. It's ugly and not in line with a premium shop. The translation is literal. It must be done manual. A lot of items not translated or partially translated. Many translation failed and I had to do a lot of manual work. Not to mention the support. It has been absolutely unsupportive. They keep giving me link to read, without sorting out any issue. I am absolutely appalled how shopify doesn't run due diligence on the app they promotes.
Developer reply ·
Hello PurrEmbassy, We're really sorry to hear about your negative experience. We would like to clarify that by sharing the guide link we intended to provide step-by-step instructions on how to customize the switcher and use the Glossary rules feature, which can help fix translations that appeared to be inaccurate. We’d love to find a solution that works for you, so we reached out to discuss the issues you mentioned. Please check your email and let us know your thoughts. Best regards, LangShop team
It seems like a scam - I opened this through shopify and it redirected me through a page where they offer this for $1/month. And they are asking for credit card information - shopify never asks for your credit card details when add a new app.
Developer reply ·
We're truly sorry for the inconvenience. One of our associates reached out to you to resolve this. We look forward to sorting this out with you.
