Kpop Omo

Emailed many times about issues with tracking URL. No reply. Hi Kpop Omo team, Four years as a customer and we left you waiting on email — I'm genuinely sorry. That failure is on us, and we've since rebuilt how support requests are routed so they land directly in front of a person instead of a shared inbox. The tracking URL issue is one we've resolved for several stores this year — most often it's a carrier name that doesn't match Shopify's expected value, or a stale mapping on our side. If you can email me at support@upatra.com with one affected order number and the carrier you're using, I'll dig in personally and reply the same day. We'd love the chance to make this right. Either way, thank you for the years of trust. — Steve, Upatra

This app has many restrictions that aren't told you to you upfront until you discover them yourself and ask the support team (to which their answers are simply, "our app doesn't have control over it"). Free rewards cannot be restricted on cart pages (only sliding cart), and even though I need the order tag to be free of tags, upcart just dominates that space affecting my normal business processes. When asked their response is, "we need that space too". I've only been using this app for a week or so, and not only are the restrictions affecting my processes (customers are literally adding dozens of free rewards with no restrictions), but upcart has been no help in trying to find a solution.

This app is great and useful. Shopify migrated things around and then provided crappy support on it after it migrated. Not to the fault of the app developer, they emailed me to tell me of the new fix. Happy with this app and it saves me time. I now know to reach out to the app developer and not Shopify for help from now on.