Safira

Thank you for sharing! We’re glad Shahriar was able to assist you and provide helpful support.

Hi Safira, I’m Avraham, Director of Customer Success at Upsell.com. I understand why you’re frustrated. Being charged $39.99 after a short evaluation is not the experience you expected. For clarity: Shopify bills our app through Shopify’s own app billing system. In your case, our records show multiple installs and uninstalls, and the $39.99 was applied as a Shopify “usage charge” in the up to 500 orders tier. This pricing is based on your store’s last 30 days order volume, not on whether you actively “used” the app during that period. We have reached out privately to review this with you and to resolve it quickly and fairly. If there is any confirmed billing error, we will correct it. If not, we will still consider an appropriate goodwill remedy, but we need to handle that directly via the ticket so we can verify the billing details and ensure there are no further charges.