PRWC Gift Shop
United States
Reviews (4)
The connection to Shopify is fragile and didn't setup my shipping zone properly. Support didn't have a clue and I had to figure it out myself and when I told them the problem, they said it was a Shopify issue, even though other vendors I use work perfectly. Layer on top of this...no automatic payment when customers order, I have to manually process the backend payment. This is just unacceptable....on to look for a replacement!
Developer reply ·
Thank you for sharing your experience with us — we truly understand how frustrating this must have been. We’re really sorry to hear that the connection didn’t work as expected and that you didn’t receive the level of support you needed. We take full responsibility for the inconvenience caused. While some technical issues can stem from platform integration limits, it’s still our job to guide you clearly and confidently. It's clear we fell short, and for that, we sincerely apologize. We also hear your concerns about manual payment processing. This feedback is incredibly helpful, and we're actively working to improve automation and usability. We’d love the opportunity to make this right and rebuild your trust. If you’re open to it, our team is here and ready to provide direct assistance — just let us know. Thank you again for your honest feedback. Doba customer service team
I needed a good option for nonprofit to accept round-up cart donations along with standard donations. But I needed it for both online and POS. Working with John, he simply made it happen! There were a few concerns for if the product would work for me or not in the beginning, but John addressed everything and met my needs. This is a highly recommended product. Thanks John!
Developer reply ·
Thank you for the review! I'm really glad we could get you up and running on Lift and I hope the app continues to serve you well for a long time to come : )
Too early. They are still working out details. Support is very confusing to work with. They will give your 3 answers to one question. I'm going to try to work with them, but very close to leaving. UGH!
Developer reply ·
We’re sorry to hear that you’ve had a frustrating experience so far. We understand how confusing support can be, and we appreciate your patience. We’ll make sure to look into this and get things sorted for you. Please hang in there, and we’ll do our best to help you through it.
