Coffee Break

I've tried a few apps for pickup & delivery scheduling, and this one has been as good as any of them. But the thing that made this tool stick for me is the chat support, which has always been excellent. Always fast, trying to understand the root issue, and communicating clearly.

The product needs work, as does the self-serve documentation. Support seems understaffed and it took an hour to get to the top of the queue. Francis was helpful toward troubleshooting my onboarding issues, but some of those issues couldn't be resolved via the current product they've shipped. I'll have to rebuild the workflows I'd established on the legacy version of this app.