DECOBOOM
United States
Reviews (2)
Game changer for my shop! After trying other more well-known review apps for a couple years, and trying to get photo reviews without braking the bank, after switching to Loox I'm now suddenly getting a ton of great photo reviews and more social shares, bringing in more sales. I also paid the premium to have emails sent the day after delivery, and it's been worth it to strike while the iron is hot. Love this app so much, thanks Loox team for your hard work.
This app is horribly overpriced in today's marketplace. After being with Yotpo for more than a year, and consulting with their marketing team to get me to upgrade to their higher tiers for other add-on services, I have since found that there are other companies offering similar services for far less coin. Worst of all about Yotpo is the customer service. I am trying to export my reviews via csv file, and the app will not export the reviews. This could be just a technological glitch, and no one should expect a company to be perfect in this regard. However, I have contacted Yotpo three times now in the last week to get tech support help with this bug in their app, and I have received NO responses. Not even one acknowledgement that they are going to help out. Buyer beware. If I were you I would look elsewhere. As for me, I'm not looking back....but I do hope I can get my hundreds of reviews exported, and yotpo does not seem to be willing to help.
Developer reply ·
Hey Decoboom, This is Melanie here from Yotpo's Client Care Team. I looked into your case and saw that one of our Support agents replied accordingly with the import list that you requested. We are sorry to read that you haven't received this. If you could please reach out to me directly at support@yotpo.com with the correct email address and I will happily resend you the list. Looking forward to your response so I can help you resolve this as soon as possible. Thanks again for taking the time to give your feedback.