The Anime Supply
United States
Reviews (2)
Sandra was a great help. Really appreciated the service.
Developer reply ·
Hello, Thank you for taking the time to leave your feedback. We have checked our database, and your ticket is still in progress, it is number #24088. We have marked it as urgent, and your refund is underway. It may take some time for refund to be processed, but rest assured, we will try our best to ensure you get your refund as soon as possible. Please drop our customer services team a message via on any below methods for an update on your ticket. Here is the email address & official messenger link of DSers customer service support@dserspro.com https://www.messenger.com/t/DSersOfficial DSers Team
They NEVER respond. I sent inquiries twice, but they completely ignored me. Only after I leave a negative review, do they respond. No, not this time. Don't send emails requesting to remove reviews. I've had enough patience.
Developer reply ·
Hello, It's Erikas, co-founder of this app. I have just contacted our head of customer support to investigate your case and got reassured (with screenshots) that they have replied to your inquiries and sent you app credits right away. I will personally take measures to make sure our emails reach our customers inboxes better. I apologize for any inconvenience caused. Please check your inbox, I've contacted you personally to find a way we could make it right as customer satisfaction has always been my primary goal.
