Moebeer
United Kingdom
Reviews (4)
wonderful support, i got incredible support, i am on trial at the moment and i reached few times to the support team and there were really helpful, and solved my problems with ease. AMAZING
nice app, it dose what it meant to do, easy to navigate and easy on the eyes, the most helpful feature that it dose tell you what you should do to fix the error, I have tried other apps where they only show you what is the error but nothing on what to do to fix the error. i had a small issue with the app part of it did not work my theme, spoke with the support and it seems not a common issue but we figured it out and it will be addressed by their developer team to be fixed.
an absolute nightmare, I spent over a week trying fixing issues for all the products and variations, while every thing looks up to date and detailed on Shopify like prices, age, gender, shipping details and colors yet you get all these errors on the Merchant page and that will result in getting your account suspended. the support is not that helpful either, they just gave links to visit and not clear what do i need to do to fix all the errors. i believe it is a problem of sync. am reaching the point of stop using it and stop trying to connect my store.
Developer reply ·
Hi! I don't see you having completed onboarding of the app yet, so the product sync isn't even running right now. When I look back in history when you first installed, I do see a TON of products loaded, pending review, then approved for display. There were a few that were limited due to price mismatches or shipping, but this was a tiny subset, and most were just awaiting a new recrawl and not disapproved. I also didn't see any support cases - we have specialized agents trained in the product sync that can help so you don't have to spend hours figuring it out yourself! The most recent support case was regarding the account suspension warning, not product sync, which is why they sent the links on that flow to request a re-review of your account. If you turn the product sync back on, let some products come through, (and make sure you set your markets to only ones you sell to to limit offer overload, currency mismatches, and shipping region errors, which is what I assume was the case the first time around), then you can contact us to help you through it pretty quickly.
