Curaid
Cyprus
Reviews (4)
One of the best customer support i have ever seen, specially my guy Dominykas!!
Dominykas is a legend, super fast and straight to the point!!!
Bugs, bugs, bugs 2-3 bugs per week, they have very fast customer service actually but i need to keep an eye on this app every day so that it doesnt destroy our company, there was a bug where it was duplicating the price digits from 98 to 9998 and made zero sales on that day trying to figure out what was going on... turns out that Transcy had ANOTHER one bug...
Developer reply ·
Hi there, This is Brian and we're deeply sorry for any inconvenience causing to your experience. - For the duplicating price digits, please be advised that this issue is coming from other app which conflicts with Shopify's currency format. After that, we have corrected its format for you and it's now showing properly. For other related issues, they're fixed as well, please kindly check it again - Also we have seen that one of our colleagues is reaching out you via email, please let them know if you need further support. Hope to hear from you soon. Regards, Brian Transcy by OneCommerce
Very nice products and perfect customization options but terrible customer service, they answer once every 2-3 days, the customer support on their website see the chat but they simple do not care and they answer next day or even week.
