Mærkbare
Denmark
Reviews (2)
Support is on another planet. Laksh took hours out of his Friday evening to provide support. More than can be expected. Even though, we have not pushed this to production yet I can say for certain that we will use this to merchandise our collections. You cannot go wrong here.
I am giving this a 1 star rating for now, as the app seems abandoned to some extent. This is a warning for new users. The support will answer (and is generally quite quick) but features and sync fields are slowly being deprecated. Despite the GraphQL api now being the superior api, there seems little willingness to support it. This means that basic fields such as product type is no longer supported. Metafields are supported by they will slow down the sync to a halt. It will literally take you 6+ hours to finish a sync, if you have a fair amount of metafields and products. This is also something use of the GraphQL api would alleviate. This is a huge thing, as Shopify is betting on metafields in a big way. All in all the app does function but you will bear a large cost tying yourself to this app down the line, as it looks right now. I hope in the future that I can come back and change this rating.
Developer reply ·
Hello. As mentioned in our conversations with you, no, the app is by no means "abandoned". In general we have to move slowly when introducing new sync data elements. We sync millions of items per day for our clients and every change has to go through extensive testing, as any downtime has massive and immediate implications for our client stores. And no, fields like product type are not going away - the GraphQL API has a different way of setting it. Finally, metafields take time to sync irrespective of which of the two APIs you use. When syncing data to Shopify AirPower always pushes data as fast as Shopify will allow within its rate limits.
