Good Wave

Hi there Aaron! Thanks for taking the time to log your feedback with us. I am sorry to hear that your experience hasn't been a positive one. I had a look to double-check and found that Image Quality Settings haven't historically been available on the Build plan and weren't moved up when we implemented the current plans. This hasn't been specifically raised as an issue before; still, we're taking this feedback and are looking at retroactively granting the capability to the current 'Build' plan, given the new price point. Regarding the price increases - a big part of this is related to significant changes to our product and company. We were a “page builder” for a long time; however, we’ve expanded our offering to include core optimization features, including AB Testing, Targeted Experiences (personalize content to audience), SEO tools for keyword discovery, AI-assisted blog generation, and page performance monitoring. While the entry plan has increased, we’ve also added features, including our AI page designer, AI text generation features, and grid-based editing. We also increased the page limit on our entry plan to 50 pages and removed page limits for any plan higher than entry. While there are cheaper alternatives, if you’re looking to build and optimize your shopping experience, we are still quite budget-conscious compared to most AB testing, personalization, and SEO software providers. Lastly, you can contact us any time at support@getshogun.com, and we will do our best to help. James | Client Services Shogun A/B Testing & CRO

Hi Good Wave. We do sincerely apologize for the issues you experienced with Zipify Pages. Updates to a page should absolutely apply to the live page immediately. This is not normal behavior and there is no indication the issue on your store is a global issue with the Zipify Pages app. We can 100% fix the core functionality of updating pages. With an investigation, we can implement a permanent fix. Store access for each situation is going to be different. In your case, we would need apps access (to access Zipify Pages) you can select individual applications. Themes access would also be needed so we can inspect for theme conflicts and update our code snippet. Orders are not needed. Settings were not needed either. Products access is needed for Product page BuyBox issues due to the way Zipify integrates with your store products. Our team takes your security and data very seriously. Regardless of what we have access to we will only use what we need and you can control our access or any app through the collaborator access section of your shopify store. If we did need to make changes to your store we are happy to document the changes and share what was done and why. Shopify doesn't currently have an API that allows Zipify Pages to remove files after the app is deleted. Our solution is to have the assets removed with the in-app switcher before the app is deleted. We are confident we can resolve the issues you experience. They are not normal and we would very much like the chance to fix them. We could even fix the issues while you're not using the app but that is entirely up to you. We value our merchant's reviews and we pride ourselves on our support. We'd be grateful for the opportunity to prove to you that Zipify Pages is the right solution for your store and that we can provide top-notch support.