Moms Stitchetti

I use this app because I have products that are made to order. I only sell a certain amount every week but the variants a customer chooses have no inventory limits. This app allows me to have variants without tying inventory to them, but to the main product only. (for example - you sell tshirts that come in 3 colors and 3 sizes. You have every size/color combo on hand in infinite quantities, but you only take x orders at a time) Pros: - The customer service is great. Very kind & helpful! - Lots of customization options & customer service can customize even more for you. - Image swatches are nice to have since shopify doesnt offer them natively. Cons: - App sometimes just doesn't work/show up for customers meaning i get sales with no variants chosen. Some of our variants have an upcharge, so I then have to cancel the order & have customers re-order which costs time, money, & confusion. - When they do updates, it often 'breaks' or undoes many of the customizations. I then have to redo them or contact support to do things i don't have access to. This can be difficult because we are in a different time zone than support. - Without customer service intervention, the check out looks messy & confusing. The app basically adds an additional product to the cart for the variant options chosen which often confuses our customers. This can be removed by customer service on the back end so customers don't see it, but again this is undone when they do updates. I am still waiting for customer service as we speak to fix what the app update broke. - With this app, all the variants live in the app vs in shopify. This means that you cannot run reports in shopify that show the variants customers chose. The app does offer a plan that includes the report, but it is $10 more than the basic plan & the report is not great. Very jumbled and no customization. Not worth paying $10 extra a month. **Overall, this app does a lot. It has a lot of great features that you cant usually find all in 1 app. But there are a ton of hang-ups that make my job harder. I am actively looking for other solutions but this app is our best option for now.

EDIT 2: I reinstalled the app to update my review. They emailed me asking me to change to a 5 star review in exchange for a free lifetime usage- that leads to misleading reviews and is pretty unethical in my opinion. Thought people should know that their reviews might not be 100% accurate because of this. Also in response to their reply- there is not a way to remove the ‘add to cart’ button or to integrate it with your inventory/variant apps (double checked when I reinstalled). Also it says free to install and no extra charges but this app is NOT free and you’re charged per usage. Edit 1: in the reply to my review, they’re saying you can remove the add to cart link. I could not find anywhere to do this, and when I reached out to support I was told it wasn’t possible. I have a variant app, and therefore there’s no options to choose the variants from the wishlist. Original review: Had to uninstall the app. It would be nice if there was more customization- you cannot edit the buttons within the wishlist, remove the option to add to cart from wishlist, or exclude certain products from the wishlist. This has caused issues because customers can add items to their cart without selecting the desired variants. Then i have to reach out to the customers and sometimes cancel orders due to different prices for certain variants. Definitely a bummer. Will look for an app with more capabilites.