Smoky Mountain Fresh Roast Coffee
United States
Reviews (5)
It took me awhile to figure out all the nuances and possibilities, but the company was attentive and helpful. I LOVE THIS APP! After years of playing around with Multilevel Marketing, my own company now has a multilevel affiliate program! I love the pop-up after purchase that offers every customer the opportunity to become an affiliate. In just a few days, I had new affiliates and sales increased by 50%! I've had shopify stores for 3 years. This app is a keeper. So I still have an "advertising budget", but now I'm paying the people who love my coffee, instead of google and FB.
Well, they started off good - I've used it for 6 months, but don't count on the advertised "Ships Within 3 Days". The last few months it takes at least 10 days for them to process and then 3-4 days for the customer to receive. I've spent too much money promoting this bad service and am getting complaints. I'm looking for another coffee dropshipper. I don't even care if it's manual ordering - I'm at the computer or phone everyday anyway ON June 6th: On Thu, Jun 6, 2019 at 03:30 PM, "Customer service" wrote: I am sorry if you feel that we have wasted your year and money. Our production team is still trying hard to keep up with all the backed orders for several weeks of delay. DON'T EXPECT 3 DAY PROCESSING. ALSO, DON'T EXPECT THAT THE COFFEE YOU WASTE YOUR MONEY ADVERTISING WILL BE AROUND WHEN YOUR CLIENTS ORDER IT AND THEY WON'T TELL YOU UNTIL AFTERWARDS!!! "I hope this email finds you well. The order for XXX cannot be fulfilled due to unavailable coffee which are Cameroon and Burundi. "Uganda", "Burundi", "Honduras", "Rwanda", "Cameroon", "Bolivia", "Mexico" are discontinued at the moment until further notice. Kindly let us know which coffee should we substitute it with so we can process the order. Also, the main company is out of Timor, so They just might let you know they're out of that AFTER your customer orders it. This company has been a royal headache for a year and don't think for one second they care about you and how hard you've worked to promote THEIR business. There are other private label coffee companies out there. Don't be conned into thinking this one is turn-key ... It's NOT!
Developer reply ·
Thank you for your review. I also enjoyed our email discussion on how to better improve. It is true that 2 out of your 16 orders shipped after the 3 business day mark. We apologize for that and have put measures in place so it won't happen again.
THE FEED DID NOT WORK and NOW DEVELOPER IS HARASSING ME for leaving a 2 sentance feedback. This is how I FINALLY got Bing shopping ads to work: Asked Shopify for my sitemap, which is your primary site.com/sitemap.xml. In Bing Merchant Center, CREATE a new Catalog for EACH of the http's listed on your site map. Within 24 hours all your products show up. Then, at your dashboard, Create an Ad Campaign from the Catalogs. Ie: All products, or you can start with all products and use the filter for only certain products from the all products catalog). Make sure all your products are listed using Google product ID (= Google product type available by googling it) Why pay this rude a^*#% when you will have to do it yourself anyway? EVERY Shopify store has it's own feed! Bing will walk you through it if you need help. THIS FEED is a FRUSTRATING WASTE OF YOUR TIME!!! Arit's reply below shows his IGNORANCE of Bing, which explains why he was of NO help. My direction above is the only way you will get a Bing Shopping Campaign. If you have 3 weeks to waste, go ahead and use this app. Just be sure to cancel it before he starts charging you!
Developer reply ·
----------- First Update We have no intention to harass anybody... I just had to put your First Review... Also, the sitemap thing you are mentioning here is, not a Shopping Feed at all... It is a sitemap for "Webmasters" or "Search Console" submission for organic results. I have an equal right to counter the falsehood and safeguard other merchants from getting misguided. -------- Our First Response to merchant's 4th Update in the review... As per your first review, you had appreciated the quick response. We had sent you a help doc URL of Bing. (screenshot attached on this URL - https://goo.gl/LgGfxX) We had to send you a URL because you were not comfortable using Skype or any other similar service to talk to us and let you assist to resolve the setup issues. We normally send it to all the merchants as the first step in this kind of situation considering merchants may not be aware of the actual process. Then you never mentioned that I have already read it, had you replied to our suggestion, we would have gone further to assist you made sure the issue is fixed. But, you chose to write a review of the app.
Doesn't work. SHAME ON YOU SHOPIFY FOR WASTING ALL MY TIME! After 2 weeks products still pending. Started campaign that was supposed to be for 7 days only, but still "Running" after 2 weeks. Google ads shows that campaign is "enabled". Took me a few days to correct my site so that ads are all approved by Google, but STILL NO CAMPAIGN RUNNING. What a WASTE OF TIME. After MUCH WASTED MONEY and 22 months later, finally realizing that Shopify is a scam!
Developer reply ·
Hi, there. Thank you for sharing your feedback about your experience with the Google Shopping app. I'm sorry to hear that it was a negative one. I've followed up with you by email to see if there's anything we could assist with and to log your feedback for our developers. Hope to hear from you! -Emma, Shopify Support
Yes, as others have written, customers can click off the share pop-up and still get the discount code, but I believe the majority will go ahead and share. Maybe the developer can work on this. I am overall very happy with this app and believe it will bring new customers to my store. YOU CAN CHECK IT OUT IN ACTION BY CLICKING ON MY STORE NAME BELOW.
