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Complete garbage!!! Did not understand my brand at all, searched for things we do not even sell, and insisted that our search was broken. Also, claimed our Checkout button is broken, when it is clearly not. I can go on BrowserStack and check it across multiple devices and browsers and clearly see that the Checkout button works. Maybe bots are too dumbs to figure out how to checkout. Overall, a complete waste of time. No one should ever pay for this app for any reason.

Grapevine is an excellent app. It has easy to set up and gives us several options to get post-purchase information from our customers. The survey results have been very helpful for us in understanding how customers are learning about our brand and what led to their purchase.

TERRIBLE customer support. No one there knows what they are doing. One of them literally copied and pasted a response from ChatGPT to try and help me. They are clueless and this app is way more complex than it needs to be to properly setup.

Pretty decent free app, but it lacks many features and customizations compared to other apps. If I want a darker-colored header, I cannot change the font color of the header without it also changing the font color of other things. Also, it would be beneficial to have Analytics. I need to know how many people added additional items because they were recommended in the cart, etc. The only metric they give you is "total impressions" which isn't really useful But it's a free app and it does its job. Also, customer support is AMAZING.