Morton Arts

Great app and very helpful at times. Helps me understand how customers interact with the website. I get ideas about potential improvements through observation. Unfortunately, the app is not always 100% accurate, probably due to customer privacy settings. Sometimes you only get a fragment of a visit and others are missing entirely or just a grayed out screen. I do not think that customers interact with the Ai chat bubble feature enough. The Ai chat bubble communication can range from very polished and encouraging to not yielding as relevant of search results as the built in Shopify website search tool. I have not programmed or trained the FAQ yet so this might help with that issue. Currently, I do not like that a second Ai bubble shows up on phone/mobile, it looks cluttered and takes up too much screen space. Regardless, I am grateful for this app and the issues I mention are minor ones which will likely be resolved in time.

Great customer service, quick and thorough responses. There are a lot more features to this app other than just the country blocker feature. I like to use the "shop visitor report". This feature helps me to know what products people are interested in and what aspects of the website are being used by visitors. Shopify Analytics is very limited and vague when it comes to visitor info, it mostly focuses on sales information. There are also content protection features which can be customized to protect your images from being saved or printed. It can even protect the writing on the site from being copied and pasted.

This is my first day using the free Judge.me app. The customer service has been fantastic! I had questions about transferring old reviews from a closed Etsy shop. The support response was quick and very thorough! I received numerous email responses and help in one afternoon! Although there are not as many special features offered on the free service, I am happy with the features that are available. It has taken me an afternoon to understand how all of the widget customizations work. Still figuring some of it out! Our website has never had reviews before, this is all new. I hope that it helps! It is not easy getting people to leave a review, only 5% of my Etsy customers left a review.