Printkompas
Netherlands
Reviews (1)
After closing my Gelato account, I had two orders stuck as "open" in Shopify even though they were already delivered. Getting this resolved took quite some effort — Gelato no longer supports email inquiries and their chat only offers a bot with no human agent option. In the end I managed to sort it out myself. Gelato is a nice platform and I can see why it works well for many sellers, but it turned out not to be the right fit for my workflow. The pricing is on the higher end, which I understand given the on-demand model, but combined with the limited support access it made it an easy decision to move on.
Developer reply ·
Hello, Thank you for sharing your feedback about this matter. As you have shared this feedback previously via different channels, we already contacted you via e-mail but we have not heard back yet. Please get back to us via e-mail - we have shared some important details in the e-mail and we're there to support you further if anything remains unclear. Best regards, Andrzej Gelato Support Team
