By Amica
Australia
Reviews (6)
Sean and the support team are always friendly and incredibly helpful whenever I reach out. The app is excellent for creating customisable countdowns for website and on product pages. The pop up function is great to use when I need to display urgent information to customers. Have been using this app for a while now since moving to Shopify.
Developer reply ·
Dear By Amica, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support@tech-arms.io
This app is exactly what we needed to streamline merchandising our many collections, especially when we are managing lots of SKUs. The drag and drop feature makes it incredibly easy to use and the ability to see analytics alongside visual merchandising is a game changer. A huge bonus is the fantastic support team! I’ve provided feedback on features and the team is open, responsive and genuinely keen to hear suggestions. Two features I have asked for has already been implemented! Highly recommend to others that are looking for a merchandiser app!
The team especially Kaylee and the developers she work along side with have provided outstanding support, far better than what I’ve experienced with many other apps. They’ve impressed me with their willingness to customise features to suit our needs, including hiding prices, adjusting text, and modifying buttons. I also appreciated that many features could be controlled and edited on our end without always needing to reach out to support unlike other apps where even the smallest changes require contacting the team. The only reason we’re no longer using Synctrack is due to changes in our internal return and exchange processes, it has nothing to do with the app itself. I highly recommend Synctrack to any business looking for a reliable and flexible returns portal.
Developer reply ·
Thank you so much for this thoughtful and detailed review! 😊 We’re truly grateful for your kind words about Synctrack: Returns & Exchanges and especially appreciate the recognition of Kaylee and our development team’s efforts. 🙌💚 It means a lot to hear that our support and customizations stood out compared to other apps, and we’re glad the flexibility and control Synctrack offered made a difference for your store. We completely understand that internal changes can lead to shifting tools — and we hope to welcome you back anytime in the future! Thanks again for the high recommendation — wishing you continued success! 💼✨
David and his team have been incredibly helpful and supportive every step of the way. While we ultimately chose a different solution due to how our store credits works (a limitation with Shopify and the same issue with other return apps, so not a ReturnZap problem). Their customer service was outstanding. They were always accommodating, quick to address any issues, and eager to assist. Highly recommend this app to any business looking for a reliable and trustworthy returns solution!
Have downloaded this today and setting this up was very straight forward. If I had questions or didn't know how to do it, live chat support was very quick and helpful- special shoutout to Haley. The app does what I need it to do which is being able to customise the text, position it to where I want it to, show up in certain collections or products while excluding the products I don't need it in and also schedule when it appears. Perfection! DEC 2024 David has recently assisted me and was helpful. I have been using this app since October now.
This is the only app that can meet all the conditions we need for GWP. Faheed and his team are very helpful in solving all the issues I have when I'm panicking last minute while having so many tasks I still need to do. Fingers crossed everything goes well when our sale goes live!
