Monk Free Gift with Purchase
by Monk Commerce · launched
View in Shopify App Store ↗Reviews (596)
Faizan was a huge help in promptly helping me solve any issues i came across. this app has been great for our store.
We really love the app and truly appreciate the amazing people behind it who are helping us improve our sales. Thank you so much, Faizan, for all your help, guidance, and continuous support. We really appreciate it!
The monk team is always super responsive and quick to help resolve any issues. The app itself is intuitive and customizable.
Using it daily, works pretty well. A few bug here and there, but support is very reactive
Great experience overall. Easy to use, reliable, and effective for managing free gifts and promotions.
Love using the Monk app. It has definitely brought us more revenue, and our free item offers and bulk pricing have been a huge hit with our customers.
Have tried SO many promo apps over 11 years on the Shopify platform but have settled on Monk for the huge variety of promo types and easy setup - they also don't take a percentage of your sales (unlike others). And a shout out to the support and dev teams for a quick turnaround of issues. Thanks guys! Cheers, Ben
Very helpful support and fast to respond to technical investigatons
Given the price of the app, I thought customer support would be able to help us, but no. No one was willing to help me set up the progress bar. No enthusiasm, no motivation, I definitely do not recommend this app, especially considering the price and the features it offers. Don't waste your time.
Developer reply ·
Hey, Ravish here founder of Monk apologising on behalf of the team. We have fixed the issues you had raised with our team, can you please go to the app and confirm if it's now working as expected? We have our best people looking into it and I assure you that we'll do our best to get your offer up and running.
Another minor issue (because I couldn't figure it out myself) sorted by Ravish. Super quick responses. He did a couple of things himself but made sure to give me the steps he used for me to use in the future. Honestly this app is the best I've come across with great customer support as well.
Monk was easy to install and the integrations to customize the app to fit our website's aesthetic were seamless. I was able to add everything according to our brand guidelines, including special fonts and colors. Priyasha and Fiazan were also super helpful and responsive while we were running tests to make sure the app works on mobile & web. I would definitely recommend the app to other digital specialists such as myself.
There is a bit of a user learning curve with the product itself, but the support staff is super helpful and responsive when you do run into any issues.
The team at Monk goes above and beyond to support their users. The app works flawlessly. I am able to run many types of promotions including free gifts, upsells, cross sells, buy x get y, and more and they all work well. I recently ran into a unique issue where a customization to my store was conflicting with how Monk operated. The support team at Monk could have easily told me it was my problem and left me out to dry, but that's not what they did. I feel like I had the entire company at Monk helping me get my issue fixed, including the founder. After some troubleshooting we got the issue figured out and I am happier than ever. You will not find a support team like this anywhere else.
Fast response when there is an issue. Like the variety of features!
super helpful and very fast support help! Thank you so much!
What I can say other than I am so happy and impressed with this app. They are always adding to it to stay up to date with an offer you can think of. The front aesthetic look gorgeous. The customer service is above and beyond. They will help with any offer creation or troubeshoot. Super fast to reply. Love this app. Plus, it actually works, LOL ...We get solid revenue through the MONK offers we set up.
Their support was quick to respond and fix my issue right away.
Yogita and the rest of the MONK team have been super responsive from day 1. They've guided me through the learning curve, helped troubleshoot, and even deployed technical fixes whenever required. Their communication is clear and they are very fast. 100% recommended!
Monk est une très bonne application avec un service client qui cherche vraiment à résoudre vos problèmes.
We could not find a cart upsell app that worked well with our Motion theme and other cart plugins. Monk worked great and the customer support chat has always been very responsive to us.
I chose Monk because I wanted to create a more advanced checkout experience with a free gift option, not just a basic discount. I had a small issue at checkout at first, but the Monk support team took it very seriously and resolved everything within two days. Now my website works beautifully, and the setup is exactly what I wanted. I love how the offer looks and how many possibilities the app gives me. Great app and amazing customer service!
Ótimo suporte, respondeu rápido e resolveu meu problema, recomendo
Very happy with the customer support - they reply quickly and are always very helpful
First time setting up an offer and it was very straightforward, but I just had some clarification issues and Faizan was right there with the answers. Quick, Clear and Helpful. Very impressed with him and how the app actually works!!
Great app with very responsive and helpful customer support. Questions are handled quickly and the team is always willing to help and think along.
Great app! Love the progress bar to incentivize basket building. Had some initial integration issues but the Monk team has been phenomenal at customizing the app to suit our needs. Very quick turn around times. Update: Had a complex offer I was trying to set up, Ravish on support was fantastic at helping me figure out how to get it working properly.
Absolutely insane customer experience with MONK. Had a completely broken gift feature in my cart — clearly some technical mess on the backend. Expected the usual support nightmare… but nope. These guys jumped in immediately, diagnosed it fast, and fixed it ridiculously quickly. No back-and-forth, no excuses, no wasting time. Just sharp, competent execution. This is what elite-level support actually looks like — fast, technical, and effective. If you're running e-commerce and not using MONK, you're probably leaving money on the table. Respect.
Monk has been great and super responsive whenever I have any issues or questions!
I had an issue with a transparent checkout popup, i reached out to monk and within the hour I received support and a google link to book my virtual walkthrough/solution. Kirtha helped me out and was so intelligent and quick on where to go and what set up to change to allow my feature to work. Monk has been a very useful app for me, and with this great customer service, i rate it 5/5
The app is super simple to use (I'm reasonably new to this kind of tech) and has so much functionality - so many options and perfect for what we need as a growing brand. Their livechat was extremely helpful and so quick and responsive! Huge shout out to Jay for being so hands on and proactive. Questions answered within minutes!
Thanks Jay for assisting Me on making my Promotion. On point!
Great app! super easy to configure and has a lot of options! We needed help with configuration and their team was extremely responsive and helpful.
Extremely high and effecient customer support. Congratulations
It has a bit of a learning curve, but the support team is super fast and efficient! Absolutely happy with this :)
The app is easy to set up and works well. When we met some issues, the customer service and support is fast and solved it efficiently. The auto add free gift with discount code is a must have. Very recommended!
Ravish was so quick, helpful and thorough! Helped us get our promo up and working right away!
Great support from Ravish. Swift resolution to our problem.
Amazing customer service and the app works great!
