Todays Fans
United States
Reviews (6)
This app does exactly what its supposed to do and the support is truly awesome!!
Great product and great service, thank you Tarik for your assistance when an issue arose!
After we sent $1000's of dollars worth of inventory they suddenly announced that any vendor not shipping enough to be charged over 100k (yes, that's over 100 thousand dollars) per month will be charged a monthly "Tech Fee" of $500 to help them cover the cost of improving their system. I quote from the email we received "This $500 monthly fee is to cover the costs of building the necessary technology to improve order accuracy, shipping speed, and cost visibility." Being unable to afford that fee, we reached out to them and told them we would no longer be sending inventory to them and we would like to slowly phase out our inventory so that we can close our account with them but in the meantime can they please waive that fee. And they refused! They said we have 60 days to get rid of every last item we have there or we will be charged this outrageous fee. This is the most unethical, despicable business behavior I have ever witnessed. We've been a loyal customer of theirs for years now and this is how they treat us! Additionally, recently there have been many extremely late orders that have literally sat for weeks without moving. Every time we reached out to them we got a vague response like "we're working on it". This is why they're collecting $500 per month from all the small businesses who had the misfortune to send them inventory so that they can hire more team to improve their subpar performance. Stay far away from this company.
Developer reply ·
Hi, Todays Fans Team! We sincerely apologize for the distressing experience you've had with our company, and we deeply regret any frustration this has caused. Your feedback is both disheartening and essential to us, and we take your concerns seriously. We would appreciate the opportunity to discuss your specific situation further and find a resolution that works for you. Please contact us at fulfillment@shiphero.com, and we will do our utmost to address your concerns and work towards a mutually satisfactory solution. Your loyalty means a lot to us, and we are committed to making this right.
This app is totally amazing, We really could not ask for a better experience. The app does the job perfectly and the support is above and beyond!!! Thank you!
This app works great, it does the job that I would hate doing myself :) Highly recommend!!!!!!!!!!!!!
This app is perfect for us, it does exactly what we needed it to do for our website! Cara is the best!
