Kanga Care
United States
Reviews (5)
Great app and even better customer service! I love it when I can get ahold of a company right when I'm having an issue rather than having to wait hours (or days) for a solution.
Love this app and the support team is always top notch. I reach out quite often for help with random questions. Most recent, Leogen was able to assist with my issue in less than just a couple minutes :) There are a few quirks I have encountered here and there but the benefits far outweigh the roadblocks we have run into.
At the moment it is a NIGHTMARE! Every time it syncs it wipes out all variant info and images and makes the product completely unshopable on tiktok shop. It also scrambles the description and unformates it, runs words together, pushes paragraphs together, gets rids of bullets points. I'm thankful I only tested 1 product because I would have a glorious mess on tiktok if I had uploaded a whole catalog of products that looked like that.
Developer reply ·
We are truly sorry to hear about your negative experience with our app's sync functionality. This is certainly not the kind of experience we want our users to have, and we apologize for the frustration and inconvenience it has caused. Our team is taking your issues very seriously, and our support team will be reaching out to you ASAP via call/email, please make sure your contact information is accurate so we can get in touch to assist directly. Our top priority is to find a swift solution to ensure your products are presented correctly and shoppable on TikTok.
I would give this app, and their staff 10 stars, if I could. Incredibly easy to install and customers start reaping the benefits within moments as does our AOV. We set up the post purchase widget and tiered progress bar immediately and can't wait to really dive deep into the data sources to really customize more widgets. Christian has been AMAZING to work with, absolutely flawless. Every question we have had, every request, he has always answered promptly and really gone above and beyond for us. He has also provided us with several additional tools that will help us learn how to get even more out of Rebuy. This is easily the most valuable app that we have installed on Shopify at this time.
Developer reply ·
Hi Kanga Care Team! Thanks for the awesome review! We are so glad that you are having an outstanding experience with Rebuy! We look forward to watching your future success :-)
We've been using Dynamic Product Options for a while now and the it's an awesome app but what's even better is the customer support. I've NEVER had a developer respond in a manner that this staff does. Typically you get a response from other devs with "another question" or a canned response to read their docs...which doesn't always help - not these guys. Not only do they respond quickly but they resolve any issue you may have and they even gave us ideas to set up our options in a better manner than we were trying to go with in the first place. Very happy with the support and the app is very robust and does what it says and more actually! We installed other apps to do this job and really it was a waste of time. Don't even look at the other options on the app store lol - the 5 star rating here is 100% why we went with them and why we will stay.
