Popus

Running a pet supply store for 6 years. I've used 3 loyalty apps. Gratify is the one that finally sticks. The custom rewards feature is what did it — I can offer 'free upgrade to priority shipping' as a 200-point reward, which means my margin stays intact. Most apps only let you give discounts, which kills margin. Team hopped on a 20-min call with me to make sure my custom reward was configured right before Black Friday. Real partnership energy.

Product variants needed per-location stock display. Support enabled variant-level stock — customers select a size and color, and the widget updates to show that specific variant's availability at each location. No more showing 50 units of a product when the specific size the customer wants has 2 left.

Market positioning report showing where our prices sit relative to the average. Support configured the market position dashboard that plots our price for each product against the monitored average. Immediately identified 12 products where we were more than 25% above market. Adjusted pricing on eight of them. Data-driven pricing decisions.

We launched in Australia and needed to remove it from the block list while keeping historical data for comparison. Support showed me how to archive a rule instead of deleting it — the block stops but the historical traffic data stays accessible. Exactly the approach I wanted but didn't know how to ask for.

PineRaffle gives us an easy way to create engaging giveaways and sweepstakes for our customers. We liked that no coding was required and that the campaign could be customized to fit our store. The notification and purchase-based entry features also make it a useful marketing tool.