ScarletIrisCreations.com
United States
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Reviews (2)
The Customily support team is excellent. I can get help from knowledgeable staff members via Zoom easily, and I have used it several times. They will add a product or walk you through a design challenge. The best!
Developer reply ·
Thank you for your wonderful review! We're so glad to hear that you've had a great experience with our support team and that Zoom sessions have been helpful for you. We're always here to assist with product setup and design challenges—happy customizing! 😊
The app is user friendly over all I love the selection of things that JetPrint offers. I am thrilled with their customer service. Top Notch. Anything I asked them or needed help with, they promptly replied. There are actual humans working at this company.
Developer reply ·
Hey there, Thank you for taking the time to share your feedback with us. Regarding your first point about displaying shipping costs, we understand your concern. The reason why we do not display shipping costs in the "Compare At..." section is because we cannot accurately provide real-time shipping costs for every possible destination. If we were to fix a specific country for shipping costs, it might create the misconception that this cost is synchronized with the customer's target market, which could lead to confusion. Our aim is to provide transparent and accurate pricing, and displaying fixed shipping costs may not align with this goal. Regarding your second point about shipping charges, we acknowledge that shipping costs are a significant factor for our customers. We are constantly working to negotiate reasonable shipping rates with our carriers to offer competitive prices. Additionally, we encourage you to consider the total price (product price plus shipping price) when comparing our services with other print-on-demand companies. We appreciate your feedback on modifying our app, and we'll keep you updated via email once any changes are implemented. Thank you.
