Jajra

THINK TWICE BEFORE INSTALLING SHIPROCKET — SELLERS, PLEASE READ THIS. This is not just about one bad experience. What makes this even more frustrating is seeing other users and sellers complaining about similar issues, especially around pickups, support, delays, and getting proper resolutions. My own experience with Shiprocket has been extremely disappointing. Shipments don't get picked up when they're supposed to, and then the seller is left chasing customer support for answers. Meanwhile, our customers don't care whose fault it is — they blame the seller. And that's the biggest problem. A shipping platform is supposed to make a seller's life easier. Instead, when basic pickup and support issues happen repeatedly, the seller ends up paying the price with unhappy customers and damage to their reputation. To everyone considering installing Shiprocket: don't just look at the advertisements and promises. Read genuine reviews and see what other merchants are saying about their actual experiences. If you're seeing multiple users reporting similar problems, that's something you should seriously consider before trusting your business shipments to the platform. Saahil Goel and the entire leadership team have had plenty of time to build a reliable shipping experience. At this stage, sellers shouldn't have to keep dealing with the same basic problems. How many times does a seller have to chase a shipping company just to get a shipment picked up? Shopify should also seriously review the apps available to its merchants. Sellers need reliable tools, not platforms that leave them struggling to resolve basic operational issues. I personally DO NOT RECOMMEND SHIPROCKET based on my experience. If you're a seller thinking about installing it, do your research first. Check the reviews. Talk to other merchants. Don't risk your customer experience without understanding what you're getting into. This is my genuine experience, and unfortunately, I'm not the only user I've seen raising concerns about these kinds of issues. Extremely disappointed. Poor experience. Would not recommend.