Shiprocket: eCommerce Shipping

After almost more than 6 months of using this platform I believe they should change the name to SHITrocket. The customer experience is pathetic. Their processes have been designed by some dumbass. I have had multiple instances wherein Firstly the shipment is delayed by a week or 10 days. After multiple follow ups for expediting the delivery process the Shipment is marked untraceable/under investigation. After 4-5 days of "investigation" the shipment is marked RTO. When asked how come if the shipment is untraceable can you raise an RTO. If the shipment was actually located why not deliver to the customer instead of raising RTO. And as expected, the product never arrives after RTO. Their policy is 60 days after RTO is initiated will they mark it as lost and then refund, as if it coming from Mars. Why does it take 60 days to return an item to origin? I cant believe a company like this has become so big that they are going for an IPO. They have huge holes in their processes, and I am sure that your investment will not take off in this shitrocket.

Arbitrary Backend Penalties & Negative Wallet Balance Following Account Manager Intervention. Beware of Retaliatory / Arbitrary Backend Deductions & Hidden Micro-Fees Using the Shiprocket plugin on Shopify resulted in an unexpected account deficit. After speaking with an Account Manager regarding unexplained Delivery Boost Charges, backend adjustments were made, triggering a massive wave of retroactive weight penalty debits across our account. Our wallet went from a healthy positive balance straight to -₹11,293.53 negative due to 74 arbitrary excess weight deductions applied in bulk between October 1 and October 8, 2026. Key Issues & Statistics (Verified from Account Ledger Data): Sudden Excess Weight Charges: Shiprocket debited ₹12,472.99 in excess weight penalties (51 Forward Excess Weight Charges totaling -₹8,431.19 and 23 RTO Excess Weight Charges totaling -₹4,041.80). Wallet Exhaustion: Despite topping up ₹21,103.60 in manual wallet recharges over a 30-day period, the entire wallet was wiped out and forced into a -₹11,293.53 deficit. Automated Micro-Deductions: Without explicit merchant opt-in, Shiprocket continually auto-debited micro-fees across 266 separate line items: 168 RTO Prediction charges (Low/High/Very High RTO prediction fees): -₹683.92 29 Fastrr integration deductions: -₹972.67 64 WhatsApp communication charges: -₹377.60 30 Delivery Boost & Brand Boost charges: -₹249.77 8 Payment Convenience fees: -₹103.60 The timing of these bulk weight penalty charges right after questioning Account Manager fees raises severe concerns regarding transparency and billing fairness. Merchants should audit their ledger files line-by-line and monitor backend adjustments closely.

THINK TWICE BEFORE INSTALLING SHIPROCKET — SELLERS, PLEASE READ THIS. This is not just about one bad experience. What makes this even more frustrating is seeing other users and sellers complaining about similar issues, especially around pickups, support, delays, and getting proper resolutions. My own experience with Shiprocket has been extremely disappointing. Shipments don't get picked up when they're supposed to, and then the seller is left chasing customer support for answers. Meanwhile, our customers don't care whose fault it is — they blame the seller. And that's the biggest problem. A shipping platform is supposed to make a seller's life easier. Instead, when basic pickup and support issues happen repeatedly, the seller ends up paying the price with unhappy customers and damage to their reputation. To everyone considering installing Shiprocket: don't just look at the advertisements and promises. Read genuine reviews and see what other merchants are saying about their actual experiences. If you're seeing multiple users reporting similar problems, that's something you should seriously consider before trusting your business shipments to the platform. Saahil Goel and the entire leadership team have had plenty of time to build a reliable shipping experience. At this stage, sellers shouldn't have to keep dealing with the same basic problems. How many times does a seller have to chase a shipping company just to get a shipment picked up? Shopify should also seriously review the apps available to its merchants. Sellers need reliable tools, not platforms that leave them struggling to resolve basic operational issues. I personally DO NOT RECOMMEND SHIPROCKET based on my experience. If you're a seller thinking about installing it, do your research first. Check the reviews. Talk to other merchants. Don't risk your customer experience without understanding what you're getting into. This is my genuine experience, and unfortunately, I'm not the only user I've seen raising concerns about these kinds of issues. Extremely disappointed. Poor experience. Would not recommend.

PLEASE READ THIS BEFORE INSTALLING SHIPROCKET — THIS IS MY GENUINE EXPERIENCE. Shiprocket, seriously, how long are you going to keep doing this? You have been running this business for years, and after all this time, basic things like actually getting shipments picked up, providing proper support, and taking responsibility when things go wrong still seem to be a struggle. My experience has been absolutely terrible. The pickup doesn't happen, the customer suffers, the seller suffers, and somehow the seller is still expected to keep chasing Shiprocket for a solution. And to other sellers reading this — please don't blindly trust the marketing. This is my genuine experience, and I'm writing this so other businesses can think twice before putting their customers and reputation at risk. Saahil Goel and the leadership team have had years to build and improve this platform. At this point, sellers shouldn't have to hear endless promises about how great the platform is while dealing with such basic service failures. A shipping platform is useless if the shipment isn't even picked up. And Shopify seriously needs to look at the apps it recommends to merchants. If an app is causing this kind of frustration for sellers, Shopify should seriously review whether it deserves to be on the platform at all. I would NOT recommend Shiprocket based on my experience. Before installing it, read independent reviews, speak to other sellers, and understand what you're getting into. Shiprocket can advertise itself as a huge e-commerce platform, but for a seller who is sitting there waiting for a pickup that never happens, none of those big numbers mean anything. Extremely disappointed. Extremely frustrated. Would not recommend.

Excellent customer support team, quick responses and fast resolution of issues. Appreciate it, keep up the good work!

**Think twice before trusting Shiprocket with your business shipments.** Two parcels dispatched on **13 July 2026** (**AWB 8324747457797 & 8326067331540**) remain unresolved after months of follow-ups. We were initially promised RTO/refund after 30 days. Nothing happened. After a new AM took over, one shipment was marked RTO while the other remains stuck with no proper last-mile AWB or meaningful update. Every follow-up turns into the same cycle: **“Send AWB.”** Then silence or “investigation is ongoing.” Meanwhile, the AM has plenty of time to ask for **more business**, but apparently not enough time to resolve existing lost shipments. This is not how a logistics partner should treat merchants. **Extremely disappointed.**

no order is reflecting ..very disappointed

1. 40% parcels face FAKE DELIVERY ATTEMPTS 2. 20% parcels are RTO'ed without any delivery attempt 3. 80% RTO parcels are delivered with FAKE cheap 20-50rs products inside them 4. Charges premium rates for bullshit services 5. Customer support is useless as they are NOT interested to listen to you. Even if you provide 100 proofs, shiprocket never listens you

Worst customer service // Worst pick up service // Cant be trusted anymore

The support team reached out and resolved my concern. Special thanks to Dev for being responsive, professional, and genuinely helpful throughout the process. Appreciate the support!

My experience with Shiprocket has been extremely disappointing. Despite making countless calls and sending multiple emails, I have received virtually no resolution to my issues. Pickup requests are rarely completed on time, making it impossible to maintain reliable service for my customers. The customer support team appears to have little understanding of the problems and is unable to provide effective solutions. Every shipment feels stressful because there is no confidence that it will be handled properly. What is even more frustrating is that, on several occasions, orders were returned to me without my customer ever rejecting or refusing the delivery. This has caused unnecessary losses and has damaged my relationship with my customers. I strongly advise businesses to think twice before choosing Shiprocket. If your business depends on timely deliveries and customer satisfaction, relying on this service could seriously harm your reputation and customer base.

I hate this app. I purchased the Business Plan on July 16, 2026, but unfortunately, it has not been helpful. The charges are very high, and there is a significant difference between the advertised rate card and the actual prices I was charged. I expected better pricing and additional benefits with the Business Plan, but I haven't received any meaningful support or reduced shipping rates. Overall, I am disappointed with the value of this plan and do not feel it justifies its cost. ******************************************** Updating my review to 3.8 stars. Shiprocket, especially @Shiprocket entire customer support team, followed up and responded regarding the invalid discrepancy. I appreciate their efforts, responsiveness, and communication. For now, I’ll wait to see how things improve under the Business Plan, particularly concerning the remaining issues. If the service continues to improve and the pending concerns are resolved, I’ll be happy to update my rating further. ************** The app's customer support is good and responsive. However, the shipping charges are extremely high. They are taking both forward and reverse shipping charges on all shipments. We have delivered approximately 18 orders, and Shiprocket has charged both forward and return shipping charges on every shipment. Additionally, there is a very wrong discrepancy policy with Shiprocket and its courier partners. They are charging around ₹200 for shipping as well as ₹359 for discrepancy charges. Our product selling price was only ₹599, but Shiprocket took nearly ₹560 in total charges. Another major issue is that 2 of our products were lost by Shiprocket/courier partners during transit. For the lost products, they refunded only around 40% of the selling price, and that too was credited to the Shiprocket wallet instead of our bank account. We cannot properly use or withdraw the wallet balance because discrepancy charges continuously make the wallet balance negative. Whenever any refund or compensation amount is credited, it gets adjusted against the negative balance instead of being paid to us. They recover the negative amount first and then credit the remaining balance. Overall, there are too many charges, unfair discrepancy penalties, poor compensation for lost shipments, and non-transparent wallet settlement practices. Based on our experience, we do not recommend this app. Sellers should carefully review all shipping charges, discrepancy policies, and compensation terms before using this platform.

The customer support is a lie - there is a "button" that says "Call us" and it's not a button it's a span!!!! Liars, liars, liars. Second, the delivery was supposed to pick up our goods at 4PM. Never showed up. Client upset. Shiprocket doesn't care. Also, read all the 5 star reviews... they're all FAKE. PS: It's been 10 days. The delivery has not yet reached the location, and shiprocket doesn't do ANYTHING!

completely fraud services please monitor your account properly or they bills you in lacs of rupees no proper customer support I was suffering with one issue. very rude response. they will waste your time they abuse with bad words such a unproffesional app I have ever seen

Shiprocket's shipping rates are too high. Surface shipping options are not available. The ticket was closed without a resolution.

my shiprocket account is desable , kindly help me to make it live againe

Worst app, turned my business into nightmare. They have assigned 200-300 accounts to a single person who hardly takes call or do meetings. Despite reaching good number of orders the attitude is still "chalta hai" and very casual. If you're a new business, never ever trust this app. Rather go for any smaller aggregator or shipway, atleast they will guide you with business problems. with shiprocket you will end up with sleepless nights and worst part is even whole leadership is rotten, even if you escalate to leadership they will justify their casual behaviour. End of era of shiprocket. On top of this Shiprocket engage team also does a lot of discrepancy, they silently increase pricing and when questioned they ghost you completely.

1 Star I have been using Shiprocket for the last 5 years as a D2C seller, but the service quality in the last one month has become extremely disappointing. Multiple times, delivery courier staff opened our parcels and items were stolen during transit. We provided complete proof including packing videos from our side and theft proof videos from customers, but there has been absolutely no proper response from the support team over email. Both Shiprocket and Shiprocket Cargo support teams are not responding responsibly. This is causing huge losses and damaging customer trust for our brand. A LOSS AROUNG 45K TILL NOW. Very pathetic service and poor accountability. After 5 years of using Shiprocket, I am finally stopping their service. I would strongly recommend all D2C brands and e-commerce sellers to avoid using Shiprocket if they value their shipments and customer trust.

You will keep loosing your money and you would not even know and at the end your business will be in huge losses. 1. You create a shipment and put the exact dimenion and weight of your package BUT when the package dimension is scanned in their warehouse there would always be a difference of 1-3 mm because our manual dimension check will always be different from their machine scanned dimensions. Then they will raise that shipment in Weight Discrepancy and you will be charged an extra KG for that minimal change in the dimension. Then they will impose extra charges for your shipment due to the Discrepancy which are way more higher then the nominal shipping charges. They give the time to raise the issue to solve the Weight Discrepancy of that shipment but you know what. If it was a matter of few shipments then i can understand but they raise the question on every shipment and if you are shipping 100 order per day then you need a team of 2-3 people to handle these Discrepancy which is an additional expense just for the shiprocket. I have never faced these Weight Discrepancy issue with Courier partners like Amazon, Trackon, DTDC etc because my box size are volumetric fixed they have been charging me the exact same as per my boxes but do not know why SHIPROCKET is raising Discrepancy for the same boxes in 90% of my orders and since these courier do ignore minimal change in box size but Shiprocket has find this wasy to fill their pockets and loot their Vendors. For an additional 1 KG Discrepancy weight they are charging me Rs100 to 150 /-. See the Level of Charges and Penalty they are charging under Weight Discrepancy. This is only successful if you have small package products like jewellery etc. For Medium and Big Versatile products would not recommend at all. 2. Account managers are total Useless they does not anwer your calls. 3. Creating at ticket is a Task since everytime you try to create a ticket it will not be created there will always be an error or some comments by shiprocket due to which you would not be able to create the ticket. Only Genuine option to resolve the issue is by calling the Customer Care but get ready to waste your 45-50 mins to actually get it resolved. Would strongly recommend to directly ship from the courier partners rather these intermediary organizations.

i have connected my new ecommerce website with ship rocket, but in channel my new shopify website is not showing, can u check the error and fix it

Why this app is not compatible with our store

poor service not working properly i lost sale in lacs from this app not using this app it is stuck on checkout page not redirect properly to upi apps like g pay phone pay customer drop the order and sale is lost

Shiprocket is "EAST India company" of today's ecommerce world fraud app and company .. no support .. edit:- 23/4/26. they called us to remove this feedback in return with solution, but it was just fake calls.. . Shiprocket is pathetic and Parasite to D2C brands

This is the worst shipping company you could think of, it will ruin your business reputation and will make you pull your hair because they wont solve anything. Plus Fraudulent fake access weight charges you will keep on seeing on your bill and you wont be able to anything about that. Plus you will see TDS charges on your wallets in lacs that will take months for them to resolve and you will have to keep recharging their wallet.

VERY BED EXPERINCE

We’ve been using Shiprocket from day one. The interface is easy to navigate and the range of features makes it extremely helpful for young brands like ours, while still being robust enough for brands that are scaling. What we’ve also really valued is how responsive the Shiprocket team is whenever support is needed. It has made managing our operations and fulfilments incredibly easy, which means we don’t have to get caught up in backend complexities and can genuinely focus on growing the business. Overall, Shiprocket has been a reliable shipping partner in our journey, and I would highly recommend it to any e-commerce brand, whether you’re just starting out or already operating at scale.

Azhar helped me pickup my parcel on time. Kudos to the shiprocket team

This app offers exactly what we needed to enhance our cart experience. The in-cart upsell and cross-sell functionality works smoothly, and the progress bar helps drive additional purchases. We especially appreciate the flexibility in customizing the cart design to fit our store’s look. Setup was simple, and it has positively impacted our conversion rates

Great experience, personal assistance via account managers always available.

superb service.

Easy to use app orders sync quickly shipping and tracking work smoothly good option for shopify sellers in india

Shiprocket has been a complete game-changer for me when it comes to logistics for my Shopify store. It is completely seamless and has made a huge difference in the shipping process for us. But what has been the most impressive part of the experience has been the customer service. A huge shoutout to Asima, who has been absolutely amazing. She has helped me through every single step of the way.

As a retail saree business owner handling online orders, Shiprocket has helped us streamline dispatch and improve customer confidence. Tracking and automated updates reduce follow-ups, and in our case the backend support team was responsive and helpful. Overall, a reliable logistics partner for scaling a saree business beyond local deliveries.

Best app for D2C ecommerce. We've been using it for 1 year now and the best shipping aggregator we've worked so far. Kuddos to our manager Bhumika Sharma for helping us resolve queries on time. The best part is their automated systems and innovations are helpful to make logistics side of the business easier..

I am working with shiprocket for more than a year now. Over-all experience has been good. My account manager Rishika Syal has been phenomenal in assisting me with any queries. The experience has been much smoother with her availability at all times to assist with any problem I have.

WORKS WELL FOR our BUSINESS, all queries are solved, takes time but updates are received

Shiprocket has played a key role in delivering a seamless and elevated shipping experience for our customers. From smooth fulfillment to timely deliveries and transparent tracking, their service reflects true professionalism and reliability. An excellent partner for quality-focused e-commerce brands.

Shiprocket exemplifies logistical excellence through a seamless blend of operational efficiency, technological sophistication, and reliability. Its intuitive platform supports scalable fulfillment while maintaining transparency and consistency across deliveries. A truly dependable logistics partner that elevates the entire shipping experience.

There services has improved a lot. Highly recommended. My accounts manager Mr vishal has helped a lot whenever we got any problem

i have been using this platform since a year now and i have received apt service especially the shiprocket team has been really helpful

We have been using Shiprocket for a long time, and it has made deliveries much easier for us. There were a few communication issues earlier, but they were resolved once the team looked into it. Overall, Shiprocket is a dependable partner for deliveries.

Amazing Exprience with shiprocket queries resolved quickly by ourPOC

Integration works very well and having an option to choose from any courier worldwide is very integral for the business.

My Account manager, Shreya is really helpful. She makes sure that she attends all the queries timely and provide the best solution possible asap. Really happy with her work and dedication.

Divyanshi. Support. Is very good.

good sevices. good support provide jagriti.

Good service and excellent KAM support. I faced a few issues with my panel, but my former KAM, Mr. Shaurya, and my current KAM, Divyenshi Jain, resolved them promptly. They are very responsive and supportive.

Very very happy with this app! Shipping is fast, easy, and reliable. Order processing, tracking, and pickups are smooth, and rates are affordable. It saves time and makes my business operations simple. Highly recommended for all online sellers!

Very good experience. I am satisfied with the services.

We’ve had an excellent experience working with Shaurya Singh. He has been incredibly helpful with our onboarding process, and the shipping rates he provided are more competitive than those of other delivery apps. He continues to assist us daily with resolving customer issues, offering exceptional support. He’s truly the best support manager we could have asked for. I highly recommend Shiprocket to other e-commerce brands, especially if you have high order volumes and are looking for more automation.

Having a great experience using shiprocket

Good Service at scale.

best courier service provider and Sakshi Joshi (KAM) has been professional, responsive, and supportive in resolving queries efficiently

Good experience with Shiprocket. The platform is easy to use, and shipping operations are too smooth. VISHAL (KAM) has been professional, responsive, and supportive in resolving queries efficiently.

Shiprocket has been a reliable and efficient logistics partner for our business. The platform is easy to use, shipments are well-tracked, and deliveries are generally on time. A special mention to Vishal, the manager, who has been extremely supportive and professional—always quick to respond and resolve issues. His proactive approach really makes a difference. Overall, a great experience with Shiprocket.

Superb service! - Fast shipping - Easy tracking - Smooth returns Highly recommend Shiprocket for hassle-free logistics!

Good experience with Shiprocket. Loved the Easy User interface. Nisha Pal (KAM) is being responsive, and supportive in resolving queries efficiently.

Shiprocket is a great shipping solution for Shopify stores. The integration is smooth and easy to set up, even for beginners. It offers multiple courier options with competitive rates, which helps in optimizing delivery costs. Order processing, tracking, and COD management are well organized on the dashboard. Customer support is responsive and helpful whenever issues arise. Overall, Shiprocket has made shipping operations much more efficient for my store. Highly recommended for growing eCommerce businesses.

Amazing support from the team that is handling my account. Great coordination and always available.

We run a high-volume Shopify store and Shiprocket has been useful for improving serviceability and courier options beyond a single partner. The app integrates well with Shopify, order sync is reliable, and shipping operations are faster with centralized tracking and billing. Account support has been responsive, and escalation via panel and email works well. Recommended for D2C brands that ship across India.

Using Shiprocket has simplified our entire dispatch process. From courier selection to real-time tracking and COD remittance, everything is well-structured. The app is user-friendly and saves a lot of operational time. Really appreciate the Shiprocket support team. They are quick to respond, understand the issue well, and ensure proper follow-up until resolution.

I have been using Shiprocket for 4 years. The platform is very easy to use, and our shipping operations have been running smoothly. I would also like to specifically commend Akshay for his support. He has been professional, responsive, and supportive in resolving our queries efficiently.

We have had an excellent experience with the Shiprocket team. The platform is very easy to use and offers seamless integration across all channels. The operations are fast, efficient, and prompt. Sachin Amalkar has been highly professional, quick to respond, and extremely supportive whenever assistance was required.

I would like to share my experience with Shiprocket so far. The platform is very user-friendly reliable and making order management and shipping processes is very easy . Am getting very good support from Shiprocket, any issues they quickly resolve and always very supportive to answer any queries,

we find this app extremely easy to use, with smooth Shopify integration. The order sync is slow sometimes but the tracking system is reliable, deliveries are timely, and the support team is responsive, with dedicated account managers providing assistance. They offer multiple courier options, competitive pricing, and efficient order management for both COD and prepaid orders make it a complete and dependable shipping solution.

after trying out multiple shipping platforms, i can honestly say shiprocket is prolly the best one. the biggest difference is their ai-driven data, which helps choose the right courier so shipments reach customers on time. another standout compared to other platforms is their customer support. it may take a little time to resolve an issue, but it does get resolved in the end. all thanks to my POC Salminda.

Great service

Great platform for all my shipping needs. Highly recommend

We have been using Shiprocket as our logistics service provider for our brand, and overall the experience has been smooth and reliable. The platform is easy to use, offers multiple courier options, and helps us manage shipments efficiently across different locations. Order tracking, pickup scheduling, and COD remittance are well-structured and transparent. Their wide courier network has helped us reach customers faster and at competitive rates. Customer support is responsive in most cases and helps resolve issues promptly. Shiprocket has definitely streamlined our logistics operations and added value to our delivery process.

Had a great experience with Shiprocket — smooth operations, timely pickups, and reliable deliveries every time. The platform is easy to use and makes order management hassle-free. Special thanks to my account manager Neha Sharma for her constant support and quick resolutions — truly appreciated!

Shiprocket has made order shipping very smooth and hassle-free for our business.

Great support from Shiprocket!

our customers received their orders on time through Shiprocket. Packaging was secure and delivery experience was smooth. Reliable service for e-commerce deliveries.”

Good service

good services

My experience with Shiprocket has been really good. Orders are delivered safely and on time helpful customer support.

Shiprocket is a reliable shipping platform with smooth operations and good customer support. It simplifies order fulfillment and helps businesses manage deliveries efficiently.”

Using since 3 years, had a good experience. Good pricing and support

Have been using shiprocket since a while. So far it’s been good. Key account managers have been really helpful throughout with pickup and delivery related issues, that majorly happens from the courier service’s side. Been using both International and Domestic services.

Our experience using Shiprocket for our Shopify store has been excellent. Their pickup scheduling is reliable, and delivery coordination across various locations is handled efficiently. The courier team ensures timely pickups and smooth handover of packages, which helps us maintain on-time deliveries. Whenever we encounter any issues, our Shiprocket account manager, Ramprasad, is there to assist us and ensures that the problem is resolved. This makes our overall experience of having Shiprocket as our logistics partner even better.

Had good experience with shiprocket, 5 star for good customer support and manager support

Great experience with our Shiprocket manager Rishika. All our queries are resolved quickly and efficiently Very supportive, responsive, and professional. Really appreciate the smooth coordination and help whenever needed.

I would like to share my positive experience with Shiprocket so far. The platform has been smooth, reliable, and extremely user-friendly, making order management and shipping processes seamless. What truly stands out is the excellent support. Siddharth, our point of contact, has been consistently responsive, knowledgeable, and quick to resolve any queries, which has made a significant difference. Overall, Shiprocket has proven to be a great shipping partner with strong customer support. I would highly recommend the platform.

Shiprocket is a reliable and easy-to-use shipping platform for e-commerce sellers. It offers multiple courier options, fast pickups, real-time tracking, and good customer support. It helps reduce shipping costs and makes order management simple. Highly recommended!

Absolutely loving my experience with shiprocket. Operations are seamless and ticket resolution is prompt. My account manager Siddharth Rathore couldn't be more resourceful, always quick on his feet and ready to help.

Amazing Shipping Partner for Our Business Shiprocket has made managing our deliveries so much easier. The platform is simple to use and integrates smoothly with our store, which saves us a lot of time. Their range of courier options helps us choose the best service based on price, delivery speed, and reliability, making logistics a breeze. The tracking system is excellent, and the dashboard is very user-friendly, allowing us to keep track of shipments and update our customers easily. Their customer support team is also very helpful and quick to resolve any issues we’ve faced. Overall, Shiprocket has been a reliable and efficient partner, helping us deliver a better experience to our customers. Highly recommended to all.

Using Shiprocket has been a game-changer for our fulfillment. Pickup scheduling, NDR handling, and tracking updates are all well-managed. Our experience has been even better because of Sidharth Rathore, who handles our account with full ownership and professionalism. Rare to find such dedicated support.

We moved to Shopify about a year ago and have been using the Shiprocket app since then. Earlier, we were on WooCommerce using Shiprocket (for about 4 years), but the Shopify app experience is much better. Order changes sync seamlessly, which was a major issue for us on WooCommerce. Order status updates are also smooth and reliable on Shopify. The overall app performance has been stable and easy to manage. Apart from shipping, other Shiprocket apps like Engage, Promise, and EDD are great at solving real operational pain points. Their tech stack is clearly built with scale and automation in mind. These tools have helped us improve customer communication and delivery visibility. Special thanks to our account manager, Ram Prasad, for quickly resolving issues whenever needed. With his timely support the platform experience become even better. Overall, a solid and dependable solution for Shopify sellers. Highly recommended!!

Best app for all kind of courier service, also my manager siddharth is very cooperative and resolve my all issues related courier service.

best services

Good experience with Shiprocket.The platform is easy to use and shipping operations are too smooth. Siddharth Rathore (KAM) has been professional, responsive, and supportive in resolving queries efficiently.

Really appreciate the Shiprocket team for their consistent support and reliable service. Their quick responses and smooth coordination make day-to-day operations much easier. Great experience working with such a proactive and professional team!"

Shiprocket is a good app for business owners. It makes shipping easier by managing multiple courier partners in one place. It has its own perks and some disadvantages, but overall my experience has been good and helpful for day-to-day business operations.

We’ve been using Shiprocket for our e-commerce shipments and overall it has been a very reliable and efficient platform. The app is user-friendly, offers multiple courier options, competitive pricing, and gives good visibility on tracking and order management. It has helped us streamline our dispatch process and scale our operations smoothly. A special mention to Siddhart, our Key Account Manager, who has been absolutely outstanding. He is extremely helpful, responsive, and proactive in resolving issues. Whether it’s shipment discrepancies, RTO cases, weight disputes, or general support, Siddhart always ensures things are handled quickly and professionally. It’s rare to find such dedicated account management, and his support has genuinely made a big difference to our experience with Shiprocket. Highly recommended for growing brands and businesses looking for a dependable shipping solution with strong customer support.

Very good app for shipping. Support team is helpful and responsive, work is fast and the dashboard is easy to use. Order processing, tracking and courier options are smooth. Makes daily shipping work simple and time-saving. Highly recommended for Shopify sellers.