← Merchants

SkyPulse

Israel

Reviews (1)

★★★★★
Shopify

A Theme-Breaking App With Customer Support That Barely Exists! Extremely disappointing experience with LangShop. What should have been a straightforward translation solution turned into a frustrating mess of theme-related bugs, wasted time, and customer support that seems to have mastered the art of disappearing. The app introduced multiple issues with our Shopify theme, and despite reaching out for assistance, we received no meaningful response. Bugs are one thing. Software isn't perfect. But leaving merchants to deal with the consequences while support remains completely unresponsive is unacceptable. For an app operating in the Shopify ecosystem, theme compatibility and responsive technical support aren't premium features. They're the bare minimum. The most frustrating part isn't even the bugs themselves. It's the complete lack of accountability when things go wrong. Merchants have businesses to run, not unlimited hours to spend troubleshooting problems introduced by an app they're paying for. My advice to other Shopify merchants: Think very carefully before installing LangShop on a production store. A translation app should make international expansion easier, not turn your storefront into a debugging project. One star, and based on this experience, even that feels generous!

Developer reply ·

Hi SkyPulse team! Thank you for sharing your feedback. We’re sorry to hear that your experience with LangShop did not meet your expectations. We take reports of technical issues and concerns about customer support seriously. We understand how frustrating it can be when technical difficulties affect your storefront, and we apologize for the inconvenience this may have caused. We would be happy to review all the issues and concerns you have raised and investigate what happened. To help us look into this thoroughly, could you please share the details of the emails or support tickets you previously submitted to our team? This will allow us to review the communication history, better understand your experience, and determine how we can assist you. We value your feedback and are committed to continuously improving our app, theme compatibility, and customer support. We look forward to the opportunity to review your case and address your concerns. Kind regards, LangShop team

on LangShop AI Language Translate · 27 days using the app