Silvana Vitali

I subscribed to ABConvert and had to cancel only 8 days into my billing cycle, for reasons unrelated to the app itself. I contacted support and asked for a partial refund covering only the unused part of the period, not a full refund. The request was declined. Refusing to prorate a billing period that went almost entirely unused is disappointing and says a lot about how merchants are treated once they’ve paid. Support is also handled first by an AI agent, which made a simple request slower and more drawn out than necessary. If you’re considering ABConvert, don’t count on any flexibility on billing. Once you’re charged, expect to pay for the full period, even if you cancel within days.