AiSensy ‑ WhatsApp Marketing

DO NOT USE THIS APP, Their technical team is poor and they will ask for hidden charges.

Excellent Support

Great Support , solved all problems. thank you Nainika Thakur support team

The Best Whatsapp marketing app Aisensy, working smoothly with my store for order related messaging. easy to create templet, setting up with shopify, great UI and updated intelligent technology according to current market needs, the amazing instant support, work with customer first approch, and helped customers to resolve the issues and achive what customer actually want and how to procceed. much better than interaKT in all the terms. keep it up. Thanks Aisensy

Great experience with AiSensy for our WhatsApp marketing setup. Nainika Thakur from their support team was prompt, helpful, and guided us through the Shopify flows setup smoothly. Highly recommend for anyone looking to run WhatsApp campaigns on Shopify.

AiSensy has been a great addition to our Shopify store, Shyamvana. The Shopify integration is smooth and easy to manage, and the WhatsApp automation has significantly improved our customer engagement and follow-ups. The platform is user-friendly, reliable, and offers powerful features for e-commerce businesses. Their support team has also been responsive and helpful whenever we needed assistance. Highly recommended for businesses looking to strengthen WhatsApp communication and sales!

I received a call from the founder Nanika herself, she educated me regarding the option in order flows and helped setup the automated messages like abandoned cart and order fullied and so on.. Really happy now planning to checkout chat flows and ads..

They are a great service provider in their sector, you will find everything you need here. Their customer service is excellent.

I am very much thankful to Nainika from Aisensy for helping me to set up my shopify cart flow as well as other queries...!

AiSensy is a great WhatsApp marketing solution for Shopify. It is easy to use, reliable, and makes customer communication and automation much more convenient. Highly recommended!

AiSensy is a practical solution for any business looking to manage customer communication on WhatsApp at scale. We did face some challenges during the initial setup and configuration. What stood out, however, was the support team — approachable, humble, and quick to step in whenever we hit a roadblock. That level of assistance made the learning curve far more manageable.

Great automation tool for WhatsApp campaigning. It makes creating, managing, and sending campaigns incredibly easy and efficient. The platform saves a lot of time through automation features and helps improve campaign performance with better organization and delivery. Highly recommended for businesses looking to scale their WhatsApp marketing efforts.

AiSensy has made managing WhatsApp communication incredibly easy. The platform is user-friendly, reliable, and packed with useful features for automation, broadcasts, and customer support. The interface is simple to navigate, and the support team is responsive whenever assistance is needed. It's a great solution for businesses looking to improve customer engagement and streamline communication. Highly recommended!

This is the worst app on earth for whatsapp api. Do not ever use it! Dont even consider it worthy of your time to read any further reviews.

We've had a great experience using AiSensy with our Shopify store, gangafarmsvo.com. The setup was simple, the WhatsApp automations work smoothly, and abandoned cart recovery has been especially useful. Their support team is responsive and helpful whenever needed. Overall, it's a reliable platform for WhatsApp marketing and customer engagement. Highly recommended!!

Nice

AiSensy has been a great addition to our Shopify store. The setup was simple, and we were able to automate order confirmations, abandoned cart reminders, COD verification, and customer support through WhatsApp. The dashboard is easy to use, message delivery is reliable, and the support team is quick to help whenever needed. It has helped us improve customer engagement and increase conversions. Highly recommended for any Shopify store looking to grow with WhatsApp marketing.

Such amazing tool for the order confirmation this help me to reduce the RTO

Very Useful automations

I wish I had checked Shopify reviews before purchasing. I didn't, and I am deeply regretting it now. We are a small business. ₹16,142 is not a small amount for us. We purchased the AiSensy Pro + Flow plan based on a specific verbal commitment that we would receive dedicated one-on-one onboarding support to set up our WhatsApp retention flows. That commitment was made repeatedly before payment. After payment, it disappeared completely. No CSM was assigned for nearly two months. Flows were never set up. Every support request was bounced between teams with no resolution. We raised a formal refund request. AiSensy conducted their own internal investigation and confirmed in writing on June 22 that the delay in CSM assignment and inconsistent support was on their side, and that they would proceed with the refund. That was 17 days ago. Since then, five written and verbal commitments have been made and missed. The case has passed through six different people each one either pointing to someone else or giving a deadline they don't keep. Messages have been deleted from WhatsApp during an active dispute. This is not a one-off bad experience. Read the other 1-star reviews here the pattern is identical. Aggressive follow-up before payment. Zero accountability after. If you are a small business, please avoid AiSensy. The money and time you will lose is not worth it.

great app for whatsapp automation

the best WhatsApp automation tool, no hidden charges, very useful for follow-up

Best Platform

This app is fraud

The integration for abandon flow is great and very useful!!

Excellent app

One of the best platform for whatsapp marketing very easy to use , ihave worked with many platform but ai sensy dashboard is most convenient . totally recommend it . just one important feature is missing cod to prepaid conversion and dynamic product image , i hope we will have it soon .

its good

We've been using AiSensy with our Shopify store for over 1.5 years, and it has become an essential part of our customer communication and marketing workflow. From day one, the WhatsApp order confirmation messages have helped us provide a better customer experience by keeping customers informed instantly after they place an order. One of the biggest benefits for us has been the abandoned checkout automation. It has helped us recover a significant number of lost sales through timely WhatsApp reminders. Compared to traditional email reminders, customer engagement and response rates have been much better on WhatsApp. We also regularly use AiSensy for marketing campaigns, product launches, and promotional offers. The platform makes it easy to reach customers directly, and we've seen strong engagement from our WhatsApp campaigns. The Shopify integration has been reliable, and setting up automations is straightforward even for non-technical users. After using AiSensy for more than 1.5 years, we can confidently say that it has delivered real value to our business. If you're looking for a reliable WhatsApp marketing and automation solution for Shopify, AiSensy is a great choice. Highly recommended.

This is very cost effective and user friendly whatsapp automation tool to automate your business. I have been using it from quite some time and i find it very useful in growing business and getting profitability. I recommend using it.

Best and user friendly whatsapp marketing app.

certain messages disappear and are not visible. no way to transfer message history. poor customer support

Best app for template messages and flows

nice

Great whatsapp services!

best working with shopify

We've had a great experience using AiSensy for WhatsApp marketing and customer communication. The platform is user-friendly, reliable, and packed with useful automation features. Setting up broadcasts, automated messages, and customer support workflows was quick and easy. The support team is responsive and helpful whenever assistance is needed. Overall, AiSensy has helped us improve customer engagement and streamline our communication process. Highly recommended for businesses looking to grow through WhatsApp!

Amazing experience, prompt support and user-friendly interface.

seems like its working. But we need better tech support.

We have a very good experience with Aisensy . There integration with Shopify is very smooth . We use them for all customer interaction and our very satisfied . The our very open to new ideas and make an effort to work on them too

not good

The overall experience has been extremely disappointing. The so-called “AI Chatbot” is nothing more than a set of rigid, templated responses and cannot genuinely be considered AI-driven. There is no real intelligence or adaptability in the system. Implementation was entirely left to us—we had to configure the workflows on our own by watching a series of videos, and when questions arose, there was no support available to assist us. Messages and inquiries went unanswered. We were explicitly told that a Relationship Manager would be assigned even under a prepaid 3-month plan, but this never happened. This was a clear misrepresentation. Overall, the software is poorly supported, misleadingly marketed, and not fit for businesses expecting a functional AI solution. Prospective users should proceed with caution before committing time or money to this platform.

Our experience with AiSensy has been mixed and, overall, below expectations considering the pricing. The platform is relatively expensive, and the overall user experience feels complex and unintuitive. During daily usage, we encountered stability issues, such as new chats not auto-refreshing consistently, which can impact response times. Uploading multiple images in a single chat is also unreliable and often requires repeated attempts. From an e-commerce perspective, the catalog functionality lacks important features. At present, there is no seamless way to place orders directly from WhatsApp and have them automatically created in Shopify, which limits its usefulness for sales-focused teams. In comparison, other platforms in the market offer end-to-end WhatsApp commerce flows, including automatic Shopify order creation with agent attribution, which is a capability currently missing here. While the platform has potential, it would benefit from improvements in usability, stability, and commerce-related features to better justify its cost and compete effectively with alternatives.

WARNING: Worst App - Stay Away! This is the worst app I've ever used. If you're reading this, please don't make the payment no matter what. Zero Customer Support: They have absolutely no support. When you raise a ticket, they just send you a video and immediately close your ticket without actually solving your problem. They Frauded Me ₹8,000: I lost ₹8,000 to them. When I told my 4-5 D2C founder friends about this, they laughed loudly and said, "We also got cheated by them! Better Alternatives Exist: Just use Interakt or any other platform. Don't waste your money here. This is Fraud: They are running a fraud operation. If you still trust them after reading this message, consider yourself already trapped. Don't think "negative reviews happen to everyone" - in this case, EVERYONE is regretting their decision. You're welcome to join the club of regretful customers. My advice: RUN AWAY!

I paid ₹56,498 for a yearly plan but did not receive the service as required. They are refusing to refund the payment, even though I never started using their services. Beware before taking any service from this company

Worst Onboarding Experience Ever – Avoid at All Costs I had the worst experience with AI Sense. Here’s the reality: They will onboard you very sweetly at first, without telling you the real key points you need to know upfront. Only after you pay does the drama begin. You’ll be asked to book a slot for onboarding and making your API live. Sounds organised, right? Wrong. When you join the meeting, there will already be multiple people on the same call. They’ll ask you to share your screen in front of everyone, so your information is visible to strangers — extremely unprofessional. Even worse, you can end up waiting up to 2 hours for your turn despite booking a slot. What’s the point of booking if it’s just a random queue? For any small query, they push you to another person, and you have to wait all over again. The process is painfully time-consuming, and no one takes ownership of helping you. They make the onboarding and go-live process a nightmare. You’re better off paying extra to a professional service than wasting time and energy chasing them after payment. And don’t expect a refund — even if it’s their fault for not explaining the full process before you pay. Their so-called “free trial” is another trap. You only get access to their dashboard (nothing functional), and to do anything, you must take a paid subscription. Save yourself the stress. Don’t fall for these unprofessional fools.

I installed this app 10 days before but still not able to setup the Abandoned cart message, Order Confirmation Message, Whatsapp Live chat. i attended twice their english webinar. the presenter not replying to my question in chat and he is continuing to complete the webinar. so i booked one appointment with calendly today 11.00 am. The gentle man come and simply answered. this setup our chat team will support. when i contacted chat team on Divya have come after a very long time probably after 10 to 15 minutes. i said to her my problem. but she sent me 3 link how to setup. i said you install the setup through team viewer it will help and we will run our show. because earlier i used ck whatsapp they helped me in setting these messages. it was going well. Only for advanced chat bot i moved to ai sensy but since after 10 days even a simple messages are not setup. very hard to setup and find where the menus are. and so many errors are coming there is no proper answer for this. Finally i ended with this error message "Cannot read properties of undefined (reading '0')" still no one is coming for rescue. I have no other option than to move to my earlier whatsapp provider. Thank You. A.K Zaman Faritha.com cell : +919003522687 Madurai, India. email : justdialuae@gmail.com

We’ve been using AiSensy for our business from 5 years and I must say, the experience has been incredible! A big shoutout to Gautam and Priyanshu for their consistent and timely support — they’ve always been just a message away, solving every issue with utmost professionalism and speed. Thanks to their help, we were able to set up and scale our WhatsApp automation smoothly. If you’re a business looking to engage customers and drive conversions through WhatsApp, I highly recommend AiSensy. Their platform is powerful, and the support team truly cares. Great work team — keep growing!

very use full for business automate my notification

very bad service

$1 one-time charge is a scam, they are charging this just to make you install the app, then they start to charge you more for each and every service you acquire