Bevy Design ‑ Animated Pop Ups
by Bevy Commerce · launched
View in Shopify App Store ↗Reviews (115)
They either don't have a customer service team or they don't care enough to reply. Have been trying to contact them for past 48 hours. No reply. It's an urgent matter so emailed them. No reply. No chat reply. I'm forced to delete it now. PRO user treated like useless.
not easy to use. too advanced. And the popups doesn't works well on the shopify store as it also mix up the code.
Developer reply ·
We're sorry to hear that you didn't have an optimal experience with Aiva. Aside from the guides available through our Academy and YouTube video tutorials, we also have Live Chat support available to assist you every step of the way. Please reach out to us and we'd be happy to help make your pop up work as expected!
Occasionally the pop-up would display as expected. Recently launched another campaign and it seems the app isn't reliable. Uninstalling unfortunately
Developer reply ·
Thank you for the review. We’re sorry to hear you didn’t have a great experience with Aiva. If you reach out to our live chat we’ll be happy to have someone on our support team make sure the settings on your campaign are set up to display properly!
Tried using it for several weeks. The MAJOR issue is that the pop up windows are malfunctioning: They often do not close upon clicking the "X" button to close it. This is not something only we noticed internally, but customers contacted us to report the issue. Our web sales plummeted during the time it was up.
It could potentially be a really good app but there seems to be bugs that cause major problems and without the ability to switch the app off until the problems can be resolved we sadly had to uninstall (still waiting for Aiva to sort this so might have to use a different app)
Developer reply ·
Oh no, we apologize for your experience. You can deactivate the campaign directly from your dashboard. We’d be happy to help with the button problem you were previously facing, but would need you to reinstall the app so we can diagnose the issue. Thank you for your patience!
