flirties
United Kingdom
Reviews (7)
Sadly not a positive experience :( Installed the app but it was only showing some of the offers and despite numerous attempts to contact the app support, we didnt get any response so had to uninstall and look for an alternative app
Developer reply ·
Hi Flirties, We sincerely apologize for the delayed response due to an internal issue. We've sent you an email to follow up and are now fully committed to resolving your concerns and have assigned a dedicated support manager for direct assistance. Thank you for your understanding. We truly appreciate the opportunity to make this right.
I have only just started using the app but the support has been amazing! Pavi has been very quick to respond and help with any questions I had. Thank you so much for your patience and support!
I have trolled through various apps and managed to narrow it down to Simple and another app. The installation was really easy and straight forward and the look and feel perfect. The integration into our shopify store was seamless and it looked part of the shop which I really like. Customer support was lovely and very helpful too :)
We have only just started using the app but so far everything seems to work fine and the customer support has been outstanding and absolutely amazing. Very helpful and speedy support, thank you so much!
We have been using this app for a long time and the Helium team (especially Kyle) have been very quick to answer any questions and try and help (even if it was not relating to the app). The app works well for us and we would highly recommend Helium for their support too!
Developer reply ·
Thank you for taking the time to leave a review! We appreciate it. 😊
It could potentially be a really good app but there seems to be bugs that cause major problems and without the ability to switch the app off until the problems can be resolved we sadly had to uninstall (still waiting for Aiva to sort this so might have to use a different app)
Developer reply ·
Oh no, we apologize for your experience. You can deactivate the campaign directly from your dashboard. We’d be happy to help with the button problem you were previously facing, but would need you to reinstall the app so we can diagnose the issue. Thank you for your patience!
I can't recommend the app and support high enough! We have been tagging our orders with the order tagger for a while but recently we needed a bit more complicated tagging and the team was so helpful in organising this to help us with our specific need. Special thanks to Sam and the rest of the team for being so fantastic!
